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Information Technology Specialist

2 months ago

Alexandria, Virginia, United States Department Of Defense Education Activity Full time
Maximize opportunities for the organization's utilization of best practices in the management and operation of digital government solutions.

Identify methods and practices for mining user information from a variety of resources, including web site traffic statistics, web logs, usability testing data, call center inquiries, on-line surveys, focus groups, etc.

Conduct data gathering projects to assess user characteristics, requirements, needs, goals, and opportunities related to programs in the digital space.

Provide comprehensive support with web analytics, to include analysis of web site usability data, usage of third-party reports on web traffic, and other web analytics such as customer satisfaction data.

Conduct qualitative and quantitative user research to gather insights into stakeholder needs, behaviors, and motivations, as well as support web operations and strategy development.

Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization.