it specialist

1 month ago

Patuxent River, United States Naval Air Systems Command Full time

You will aid the Activity Customer Technical Representatives (ACTRs) in processing all new seat orders, service requirements and proposed Moves, Adds and Changes for consistency with competency NMCI allocations.

You will submit accurate and completely documented seat orders to capture the seat-level detail needed by the NMCI vendor for effective delivery and steady state operation of NMCI seats and services.

You will keep ACTRs fully informed of current and projected NMCI operational capabilities and advise them on how those may be applied to address program IT/IM requirement, including those that are non-standard in nature.

You will make recommendations on a wide range of NMCI programmatic issues, including recommended improvements in business rules and resource technical administration.

You will collect and analyze program-level performance metrics to evaluate and document vendor compliance with Service Level Agreements, and contractually defined performance standards.

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