Program Manager
1 month ago
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Duties
WHAT IS THE WAGE & INVESTMENT (W&I)DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Wage & Investment Service Centers; Kansas City Submission Processing,
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
As a Department Manager you will:
- Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates.
- Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
- Evaluate program implementation and effectiveness.
- Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems.
- Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.
- Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
- Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.
- Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions).
- Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.
- Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices.
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