Sea Logistics Customer Care Manager

Found in: beBee jobs US - 7 days ago


MinneapolisSt Paul Apt, United States Kuehne Nagel Full time
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Minneapolis/St Paul Apt branch is looking for a new Sea Logistics Customer Care Manager, Export to join our Sea Logistics team. Your Role As the Sea Logistics Customer Care Manager, you represent Kuehne+Nagel in the local community that embraces both internal and external sea logistics customers. You will manage the Customer Care strategy on a local level and implement improvements in customer service to ensure customer excellence. Also, you will manage the import and export customer care team in developing customer relationships, onboarding new customers, and addressing any customer complaints. The goal is customer growth, satisfaction, and retention. Your Responsibilities
  • Provide leadership, maintain a positive employee experience, and monitor the Performance of the local Customer Care team
  • High-level monitoring of Sea Logistics Operational Care Center Team
  • Oversee staffing and selection decisions, allocate resources, and manage project assignments
  • Profit maximization –avoid additional costs and expenses due to internal service failure
  • Participate in customer visits and meetings with local area sales personnel
  • Manage customer retention and seek organic growth opportunities and new business opportunities; analyze and follow up on customer feedback
  • Promote training opportunities for self and the team
  • Support Sales in turning opportunities into partners
  • Improve processes aiming for customer satisfaction
  • Enhance customer satisfaction through excellent service quality achievable
Your Skills and Experiences
  • Bachelor's degree in supply chain management or similar field
  • 5+ Years of Air Logistics Experience
  • 2+ Years of Leadership Experience
Good Reasons to Join We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.

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