Guest Experience Steward

4 weeks ago


St Louis, Missouri, United States teamworkonline Full time

Enterprise Center and Stifel Theatre are gearing up for a vibrant season ahead. We are on the lookout for enthusiastic, personable individuals who are passionate about providing top-notch service to join our team. Our goal is to elevate the guest experience through creating a welcoming atmosphere with exceptional customer interactions and service.

Pay Rate: $18.50 per hour

The Guest Experience Steward sets the tone, motivates team members, looks out for their colleagues, and acts as a managerial representative during events.

  • Lead and oversee staff in assigned areas.
  • Monitor all sections for adherence to policies, safety issues, and guest conduct.
  • Facilitate effective verbal communication and handle conflicts calmly.
  • Proficient in professional radio communication.
  • Offer hospitality to guests prior to, during, and post events.
  • Keep a valid St. Louis City or St. Louis County Security License active at all times.
  • Ensure only authorized individuals access restricted areas.
  • Familiarize oneself with the venue layout, various departments, and guest guidelines.
  • Assist in event setup by arranging tables, stanchions, metal detectors, and signage.
  • Address and resolve guest issues; escalate to managers if necessary.
  • Handle guest illnesses, injuries, or emergencies appropriately.

We are a fair employer, and all eligible candidates will be considered for employment regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected classification.



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