Guest Experience Attendant|Part-time| Chaifetz Arena

3 weeks ago

St Louis, Missouri, United States teamworkonline Full time

Overview

Come experience great events with us We are looking for energetic part-time employees who love providing excellent customer service. We host a variety of events throughout the year including concerts, family shows, and Billiken's Basketball. Enjoy the benefits of flexible scheduling and the ability to grow within the organization.

A Guest Experience Attendant is an on-call, per event employee who will act as primary provider of direct experience to guests as they are entertained at Chaifetz Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Experience Attendants will work in positions as needed including; usher, ticket taker, suite staff, parking attendant, golf cart operator, elevator attendant, wheelchair attendant, and door guards.

This role will pay an hourly wage of $15.00 to $19.00.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 7/20/2024

Responsibilities

Provide exceptional customer service to all guestsGreet guests and scan tickets as they enter the building or section assignedEnsure guest compliance with outside food/beverage, camera, bag, and other building policiesUsher guests to their seats and provide directional assistance throughout facilityMonitor guest conduct and provide assistance to guests Assist in providing a safe and secure environment for Chaifetz ArenaReport any unsafe equipment or situations to supervisory staff immediatelyPerform crowd control management functionsAct as a member of the emergency evacuation team by directing guests to emergency exitsMonitor emergency exits and assist guests with special needsMove around to various positions/locations based on event needs Hand out materials to guests as needed for eventsFollow directions for all event procedures and safety standardsProvide excellent customer service assistance to internal and external clientsExemplify the arena's GREAT customer experience philosophies

Qualifications

High school diploma, GED or equivalent preferredMust have a demonstrated ability to function in a fast paced, high-pressure environmentExceptional Customer Service experience and skills – outgoing and friendly personality requiredAbility to communicate clearly and concisely in the English languagePossess superior interpersonal and communication skillsAbility to work both independently and as part of team, remaining flexible in roleMust have the ability to work flexible schedule including long hours, nights, weekends, and holidays.

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