Sr Quality Improvement Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .

PCG Health team helps our clients meet the complex financial, regulatory, and operational challenges of today's changing health care landscape, so they can provide the best care, most effectively, to those they serve. Our in-depth programmatic knowledge and regulatory expertise help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance.

Services:

• Third Party Administrator Services
• Enhance Health and Public Safety Services
• Claims Processing Services and Solutions
• Consulting and Advisory Services
• Cost Allocation Plans and Time Studies
• Cost Settlement and Supplemental Payment Strategies
• Healthcare Access and Markets

Duties and Responsibilities

• The Sr Quality Improvement Analyst assists all levels of QI staff with audit controls and consistencies, training and development, root cause analysis, process improvements, risk assessment, and critical thinking. This role will manage larger QI tasks/initiatives/projects with support from the QI Manager. The Sr QI Analyst will lead QI Analysts in the absence of the QI Manager; and QI Specialists in the absence of the QI Supervisor. Moderate to advanced technical skills and experience across Microsoft programs, especially Excel, is required. An understanding and experience with Lean Six Sigma principles expected. Throughout employment, continual self-development, including obtainment of a Lean Six Sigma Green Belt certificate, is expected. Accountability, adaptability, and the ability to quickly and efficiently shift gears throughout various projects each workday is necessary to succeed in this role. Demonstrating and encouraging a collaborative-thinking team culture with a positive spirit of helpfulness is an absolute must-have.
• Owns, plans, executes and escalates a variety of audits for Operational teams on short-term and long-term basis, adjusting for moving parts and directional changes
• Tracks, trends and critically analyzes audit data and findings to identify the root cause, provide lean and quality-driven process and resource recommendations
• Ensures accuracy, completeness, integrity, consistency and timeliness of data of individual work and that of the QI team
• Captures and identifies improvement, automation and standardization opportunities, with inclusion of risk factors
• Maintains documents / spreadsheets with analytical and performance data
• Creates presentations, summaries, reports of audit findings and recommendations for management and across operational teams
• Critically analyzes audit touch points for the leanest method in producing quality data
• Works with cross-functional teams in implementing process and system changes
• Works with IT / Data Analysts in creation and servicing Dashboards
• Interprets and presents audit and analysis results to internal and potentially external stakeholders
• Prepares and modifies QI SOPs, PnPs, resources, and training documents
• Leads and participates in discussions and meetings within the Quality Improvement team and amongst cross-functional teams
• Develops interrelationships amongst operational departments, including various role and leadership positions
• Completes audits of the auditors
• Provides direction, training and coaching to other team members
• Cross trains to back up all QI roles, including the QI Supervisor
• Leads the Specialists in absence of the QI Supervisor; leads the Analyst(s) in absence of the QI Manager
• Projects a high-level professional demeanor; maintains a positive attitude with a team player orientation, and keeps confidential information contained
• Assists with developing an uplifting QI team culture of inclusion, continual learning, helpfulness, ownership, and kindness

Required Skills

• Strong analytical skills, including the ability to review IT systems and analyze policy and processes
• Demonstrated accuracy and strong attention to detail
• Critical thinking skills with a focus on recommendations, resolutions and VOC
• Excellent work ethic and ability to self-manage
• Ability to work independently and as a part of a team
• Strongly proficient in verbal and written communication
• Highly organized and accountable
• Ability to shift focus as necessary when priorities change without losing sight of original assignments
• Flexible to change in projects and daily tasks
• Sense of ownership and ability to thrive in a fast paced, changing environment, while also remaining focused for repetitive work
• Moderate to advanced experience with Microsoft Word toolset, specifically Word, Excel, PowerPoint

Qualifications

• Associates degree is required; Bachelor's degree is preferred; Advanced work experience within the quality field would be considered in lieu of a college degree
• 4+ years' experience performing quality or business process improvement analysis; Knowledge of Microsoft Office toolset (specifically Word, Excel, PowerPoint); Knowledge of Microsoft Project and/or Visio is a plus; Quick data processing skills is a must
• Lean Six-Sigma Green Belt preferred

Supervisory Responsibility

• Leads QI Specialists in absence of QI Supervisor; leads Analyst(s) in absence of QI Manager

Working Conditions

• Office setting with long periods of sitting and computer work

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.