Data Center Technician

4 weeks ago


Chicago, Illinois, United States Selby Jennings Full time
Client Platforms Team Lead

Salary:100k-120k

Overview:
An Elite proprietary trading firm in Chicago is seeking a Lead Desktop Support Engineer to join their team. This role will entail leading and assembling their IT service desk, guaranteeing quality technical support to their organisation's end-users.

Responsibilities

  • Directing and managing a group of service desk analysts
  • Serving as the first line of support for all things IT, and as an escalation point for the Service Desk team.
  • Managing, maintaining, and improving their ticketing systems, ensuring timely resolution of outages.
  • Overseeing the Service Desk team's performance and quality of service

Qualifications:

  • 5+ YOE as a service desk analyst, 3+ YOE in leading and managing a team.
  • Firm understanding of IT systems, hardware, and software.
  • Expertise in O365 management, Azure Active Directory, and in Power shell scripting.


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