Data Center Customer Operations Technician

4 weeks ago

Chicago, Illinois, United States Equinix Full time

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations Technician

Job Summary

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations as well as designing and leading modification projects.

Responsibilities

  • Racks and stacks customer equipment
  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
  • Installs circuits requiring advanced fiber terminations
  • You prioritize work from the Oracle queue and ensures alignment to all commit times
  • Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed
  • Works with customers to solve issues
  • Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  • Maintains detailed written records of all work activity
  • Designs and leads cage / infrastructure modification projects
  • Finishes the assigned training in a timely manner
  • Supports customer happiness through timely and precise order execution

Qualifications

  • 2+ years of related experience
  • Demonstrable troubleshooting skills
  • High School Diploma or equivalent
  • Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
  • Able to lift heavy equipment/items up to 50 pounds
  • Able to work days/nights/weekends/holidays, if needed and/or required

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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