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Senior Consultant, Claims Advocacy

2 months ago

Philadelphia, Pennsylvania, United States Marsh Full time

Marsh's Advisory Claims Solutions group steps in to work with your team, enhancing specialization and increasing your capacity in a time of need. We proactively identify and advocate to improve claim outcomes, working closely with your business and insurers.

This role will be responsible for providing claim advocacy client services independently or in combination with others to ensure the most equitable return on the client's insurance investment, while minimizing the impact of adverse events on their business. Frequently involved in the more complex client engagements and issues.

Marsh is seeking candidates to be based in Philadelphia. This is a hybrid position and will require 3 days in office.

Senior Consultant - Claims Advocacy

What can you expect?

  • Evaluates coverage applicability on all Marsh placed business
  • Assists client in the development of settlement strategies
  • Assists client with insurer negotiations including coverage advocacy
  • Assist client with litigation management issues that impact claim settlements
  • Facilitates the establishment of clients loss handling instructions with claim administrator
  • Executes claim notices to appropriate carriers as directed in Client Service Agreement/Letter of Engagement
  • Guidance to clients in direct reporting of routine primary casualty claims to insurers
  • Participate in catastrophic claim response as needed

What is in it for you?

  • A company with a strong brand, with experience developing solutions for todays and tomorrow's toughest challenges
  • A culture of internal mobility, diversity, inclusion, and collaboration
  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
  • Flexible work opportunities for work/life balance
  • Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k, after one year of service

We will count on you to:

  • Facilitate claim reviews and contribute to same with in-depth claim knowledge to help expedite resolution of claims with the utilization of the Blue (i) claim review tool.
  • Oversight of claims processes to ensure appropriate and timely processing of payments by the carrier or third-party administrator.
  • Liaison to Advisory Solutions services
  • Assists Advisory Solutions in articulating their value proposition both internally and externally.
  • Assists brokerage with policy wording review and assist in developing appropriate policy language to address client risk issues.
  • Provide support to Placement and Client Teams for the claim administration portion of the renewal process.
  • Understands insurance program structures as they relate to the claim process and assist Brokerage in renewal and LOC management.
  • Competent in use of insurer on-line claim management system for claim evaluation and report creation.
  • Reporting of claims using CRU Unit and mClaim in compliance with Marsh's Professional Standards.

What you need to have:

  • Five to Ten years of relevant claim technical experience
  • Demonstrated technical proficiency in required specialty
  • Bachelor's degree or equivalent work experience

What makes you stand out?

  • Licensing according to company policy or applicable law
  • Practice specific or line of coverage technical claim knowledge
  • Ten to Fifteen years of relevant claim technical experience

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person