Director of Rooms

Why us?

Applications open until 8/10/2024 or until filled.

Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and finding what defines their travels, and themselves.

At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day.

The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It's also near Denver Tech Center's top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park.

Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team

In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests' one experience at a time. You play an important role in being a "Host" for our hotel by creating meaningful connections, responding to cues, and making it brilliant.

We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates' value most.

Job Overview

Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: the front office, guest services, housekeeping and security. Serves as a member of the Hotel Executive Committee.

Responsibilities

• Manage the human resources functions in the division in order to attract, retain and motivate the employees; interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Manages check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. May need to fill in for various roles within the rooms department as the demands of business requires (Front Office and Housekeeping roles).
• Manages guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Develop, recommend, implement and manage the group's annual budget, business/marketingplan, forecasts and objectives to meet/ exceed management expectations.
• Implement company programs (company/franchise), develop local programs and procedures andmanage the operations of the group, ensuring compliance with SOPs, safety regulations and allother federal, state and local laws and regulations to ensure optimal levels of quality service andcustomer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction andquality.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Ensures that the overall operation of the front desk, housekeeping and security is completed daily.
• Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
• Works closely with housekeeping and maintenance to ensure property is maintained.
• Hiring, motivating and training of staff.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

A four-year college degree or equivalent education/experience.

Experience

Four to five years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• This includes experiential knowledge required for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Supervisory/management skills.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to respond to guest requests and questions over the phone
• Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
• Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
• Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.
• Bending/kneeling -must be able to accomplish any task required of associates within assigned departments.
• Mobility -must be able to accomplish any task required of associates within assigned departments.
• Continuous standing -must be able to accomplish any task required of associates within assigned departments.
• Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week.
• Driving required as necessary

Environment

Inside hotel and office environment 95% of shift

Benefits

Eligible to participate in Sage bonus plan. Up to 35% of your salary.

Unlimited paid time off

Medical, dental, & vision insurance

Eligible to participate in the Company's 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Paid FMLA leave for up to a period of 12 weeks

Employee Assistance Program

Marriott and Sage Hotels and Restaurant Discounts Worldwide

Free On-Site Parking

Cell phone & dry cleaning allowance

One free hot meal per shift

Free RTD EcoPass

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

ID:

Position Type: Regular Full-Time

Property : Marriott Tech Center

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $100,000.00/Yr.

Max: USD $115,000.00/Yr.

Address: 4900 S Syracuse St

City: Denver

State: Colorado

EOE Protected Veterans/Disability