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Senior Customer Engineer

2 months ago

Atlanta, Georgia, United States Computacenter AG & Co. oHG Full time

About the role

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you'll be doing

  • Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Provide Technical Leadership in own specific area of expertise.
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures

What you have

  • 3 or 4+ years of Data Center, Networking, and IT experience
  • Experience with ticketing systems such as ServiceNow.
  • You must be authorized to work in the United States.
  • Reliable mode of transportation
  • Willing to travel around the US for project sites
  • Knowledge of IT systems such as data centers, rack & stack work, cable install &management, reading technical documentation, network configuration, remote support, rack setting and installation
  • Team involvement skills, leadership skills, customer service skills, interpersonal communication skills, time management skills.

Bonus points

  • BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
  • ServiceNow experience.
  • Hardware break-fix assistance
  • PC imaging processes and procedures
  • Troubleshooting
  • Mobile phone support
  • Audio Visual support

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.