Senior Engineer – End User Hardware

4 weeks ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The End User Hardware Engineer provides technical expertise specific to hardware to strengthen the reliability, efficiency, and performance of the enterprise. It is critical that this role be a technical partner to implement established standards and procedures which support the enterprise's managed infrastructure along with ensuring operational stability. This role is responsible for implementing reliable Hardware solutions that maintain the integrity of the existing infrastructure as well as meet the customer objectives. Works effectively in a team to establish commonalities with IT peers across the enterprise.

Core Accountabilities
  • Capturing business and technical requirements for hardware solutions in the hardware and AV space. (MTR Kits / Conference Room Camera / Audio Equipment / laptops / desktops / displays / mobile devices / printers / scanners / payment devices, misc. peripherals, etc.).
  • Make decisions around hardware configurations, computer images, systems specifications.
  • Coordinating and leading in the design, testing, evaluation, implementation, and support for multiple sophisticated platforms of large size and complexity (hardware, operating systems, software, systems tools, and IT processes).
  • Evaluate business requirements and recommend hardware that will improve availability, reliability, scalability, and security, while consistently driving down total cost of ownership.
  • Diagnose and troubleshoot hardware deployments (Bios/firmware/drivers)
  • Design and document enterprise standards and procedures
  • Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models.
  • Work with AV Operations team to support existing implementations and partner on evaluations of new technology.
  • Setting and maintaining standards of AV Equipment for the various conference room sizes and configurations
  • Provide technical support, as needed, to the enterprise.
  • Build detailed documentation for all engineering solutions.
  • Maintain lifecycle of hardware across large enterprise with over 100k devices

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What's needed to succeed (Minimum Qualifications):
  • 5+ years of dynamically responsible work experience specifically in Endpoint Engineering.
  • 5+ years of experience with integrating multiple sophisticated solutions into one standard enterprise solution.
  • Bachelor's Degree
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position
Solid understanding of:
  • VMWare Workspace ONE (Intune experience OK)
  • Endpoint Configuration Manager (SCCM)
  • Primary component functionality and interoperability of laptops, desktops, displays, printers, etc.
  • TPM
  • BIOS/UEFI
  • Active Directory
  • Group Policy
  • Intermediate to expert skill level with PowerShell
  • SQL Server Reporting Services and/or PowerBI
  • SQL
What will help you propel from the pack (Preferred Qualifications):
  • Knowledge of SharePoint design
  • SCCM to Workspace ONE migration
  • Standardized PC benchmarking and comparative analysis
  • PowerShell scripting
  • HP Client Management Tools (HPIA/CMSL/MIK)
  • Dell Command Suite
  • WebJet Admin Portal
  • O/S migrations
  • Barco XMS Cloud Management Platform
  • Poly Lens Cloud
  • Crestron XIO Cloud
  • SysTrack and Tachyon analysis and reporting
  • Airline industry experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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