Service Express
4 weeks ago
Job Details
Job Location: The Westin Sarasota - Sarasota, FL
Position Type: Full Time
Salary Range: $ $15.50 Hourly
Travel Percentage: None
Job Shift: Any
Job Category: Hospitality - Hotel
Description
Position Summary: Answers and directs incoming calls from inside and outside the hotel. Takes Room Service orders. Identifies all guest needs and handles their requests. Dispatches department staff via two-way radio and telephone
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Answers and directs all external incoming telephone calls following Westin telephone etiquette.
- Answers all internally generated guest and delivery-related team member calls. Greets guest with a cheerful and pleasant voice using guest's names at least three times during conversation.
- Dispatched delivery, security, banquets, engineering, housekeeping and others to the appropriate personnel.
- Takes room service orders from guests over the telephone. Enters orders in POS (Point of Service) system. Communicates special instructions to the kitchen and expediters. Up-sells Room Service orders.
- Posts room service charges and settle tickets when needed.
- Takes call-in amenity and hospitality orders and organizes deliveries to guests.
- Answers guests' questions and assists them with their need, ensuring all requests are followed through and completed.
- Accepts and relays guests' messages, either manually, written or through voice mail system.
- Takes requests for wake-up calls and follows through to ensure guests receive their wake-up calls at the requested time.
- Maintains up-to-date knowledge of all hotel and area events and activities so guests will receive accurate and prompt information when requested.
- Communicates situations in which guests are dissatisfied or experiencing a problem with management.
- Responds to emergencies calmly and effectively, according to hotel guidelines.
Equal Opportunity Employer
M/F/Veteran/Disability
Drug Free Workplace
Kolter Hospitality Participates in E-Verify
QualificationsEducation: High School Diploma or GED
Experience: Prior hospitality experience required.
Skills and Abilities:
- Must be able to speak, read, write, and understand English
- Must be able to read and write to facilitate the communication process
- Must possess basic computer skills
- Must possess basic computational ability
- Must be able to sit at a desk for up to 8 hours per day
This description is a summary of primary qualifications and responsibilities. The job description is not intended to include all duties or qualifications that may be required now or in the future.
Source: Hospitality Online
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