Area Customer Service Coordinator

3 weeks ago

Charlotte, North Carolina, United States ManpowerGroup Full time

The Area Customer Service Coordinator supports daily operations, implementations, expansions, and administration of Managed Services Accounts within a designated area. This role involves working at various customer locations to perform a wide range of duties, requiring flexibility and adaptability to different industries. The position reports to the Enterprise Services Manager (ESM) or Area Operations Manager (AOM).

Responsibilities:

  • Support daily operations for all contracted services at customer accounts.
  • Assist management with process improvement, procedural testing, and compliance.
  • Support Field Implementation Managers with new customer accounts and service expansions.
  • Assist in onboarding new team members and cross-training peers.
  • Develop and maintain Site Procedure Guides and share best practices.
  • Conduct routine inspections for accuracy and compliance.
  • Perform visual inspections of site services and ensure safety compliance.
  • Provide feedback on site experience to improve customer satisfaction.
  • Stand in for absences or vacations of onsite resources, including site management.
  • Travel to various accounts to provide, execute, and support services.
  • Maintain a customer-focused environment and engage with end-user feedback.
  • Escalate customer issues to ESM/AOM and support resolution.
  • Collect data and assist with Monthly Operations Review.
  • Perform other duties as assigned.

Qualifications:

  • High school diploma and 12 months of related work experience required.
  • Post High School education encouraged and preferred.
  • Ability to move between locations within a day and cover accounts 40-50 miles apart.
  • Valid, violation-free driver's license, reliable transportation, and minimum levels of auto insurance coverage per Ricoh policy.
  • Intermediate skill level with common software applications.
  • Ability to maintain and submit monthly expenses accurately and timely.
  • Knowledge, Skills, and Abilities:
  • Team-oriented with positive, productive relationships with co-workers.
  • Adaptability, flexibility, high motivation, and sense of urgency.
  • Basic math skills and sound decision-making abilities.
  • Ability to perform repetitive tasks while maintaining quality and output standards.
  • Strong oral communication skills.
  • Working knowledge of account services and ability to schedule jobs effectively.
  • Proficiency in Microsoft Office and general computer skills.
  • Ability to resolve customer-related issues and coordinate problem resolution.
  • Ability to understand and translate written and verbal instructions.
  • Working Conditions, Mental, and Physical Demands:
  • Typical office or warehouse environment with normal temperature and noise levels.
  • Exposure to conditions that could result in minor cuts.
  • Physical effort may include long periods of standing, walking, bending, reaching, stretching, and climbing.
  • Ability to lift or move items weighing up to 50 lbs. and push or pull machines on wheels.
  • Frequent local car travel is required.
  • Flexibility in working hours, as some sites may open early and close late or be open on weekends.
  • Adequate lighting and ventilation in the work environment.
  • Regular use of basic skills and tools such as calculators, keyboards, and hand tools.
  • Specific vision abilities required include close vision.

About the Company

Ricoh is a global technology company that specializes in office imaging equipment, production print solutions, document management systems, and IT services. Ricoh is committed to delivering service excellence through innovative technology and solutions tailored to meet the needs of businesses. The company values diversity and inclusivity, providing equal employment opportunities for all. Ricoh offers comprehensive benefits and fosters a collaborative work environment focused on customer satisfaction and continuous improvement.

  • Facility Customer Service Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Sherwin-Williams Full time

    The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs. The individual selected...

  • Facility Customer Service Coordinator

    3 weeks ago

    Charlotte, North Carolina, United States Sherwin-Williams Full time

    The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs. The individual selected...

  • Customer Experience Coordinator

    1 week ago

    Charlotte, North Carolina, United States Veterinary Emergency Group Full time

    WHO WE ARE Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we...

  • Sales and Service Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Sephora Full time

    Job ID: 248435Store Name/Number: NC-RiverGate (2148)Address: 14151 Steele Creek Rd, Charlotte, NC 28273, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for...

  • Sales and Service Coordinator

    3 weeks ago

    Charlotte, North Carolina, United States Sephora Full time

    Job ID: 248435Store Name/Number: NC-RiverGate (2148)Address: 14151 Steele Creek Rd, Charlotte, NC 28273, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for...

  • Customer Service Associate

    2 weeks ago

    Charlotte, North Carolina, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...

  • Coordinator of Nursing Services Sanger Heart

    2 weeks ago

    Charlotte, North Carolina, United States Atrium Health Full time

    Overview Job SummarySupervises and coordinates the job performance of staff. Serves as a liaison and representative of Hospital/Service Line. Provides and maintains clinical and professional competency in the application of the principles of management.Essential Functions Provides effective and coordinated leadership of team members. Participates in the...

  • Coordinator of Nursing Services Sanger Heart

    4 weeks ago

    Charlotte, North Carolina, United States Atrium Health Full time

    Overview Job SummarySupervises and coordinates the job performance of staff. Serves as a liaison and representative of Hospital/Service Line. Provides and maintains clinical and professional competency in the application of the principles of management.Essential Functions Provides effective and coordinated leadership of team members. Participates in the...

  • Bilingual Customer Service Specialist

    3 weeks ago

    Charlotte, North Carolina, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Store Customer Service Specialist

    3 weeks ago

    Charlotte, North Carolina, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Store Customer Service Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Customer Service Representative

    3 weeks ago

    Charlotte, North Carolina, United States Concentrix Full time

    Job Title:Customer Service Representative (Emergency Dispatch) On-SiteJob DescriptionAs an Automotive Customer Service Representative, you are the corner stone of the essential services offered to our members experiencing an emergency crisis across North America. (Military veterans are encouraged to apply.)Title: Automotive Customer Service Representative...

  • Customer Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Concentrix Full time

    Job Title:Customer Service Representative (Emergency Dispatch) On-SiteJob DescriptionAs an Automotive Customer Service Representative, you are the corner stone of the essential services offered to our members experiencing an emergency crisis across North America. (Military veterans are encouraged to apply.)Title: Automotive Customer Service Representative...

  • Scheduling Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Sacksteder Orthodontics Full time

    Are you a passionate and diligent individual seeking a role as a Scheduling Coordinator? We are in need of someone with outstanding interpersonal abilities, a knack for customer service, and a keen eye for detail. As a crucial member of our team, you will be responsible for delivering a tailored experience to our patients and ensuring they receive top-notch...

  • Scheduling Coordinator

    1 month ago

    Charlotte, North Carolina, United States Sacksteder Orthodontics Full time

    Are you a passionate and diligent individual seeking a role as a Scheduling Coordinator? We are in need of someone with outstanding interpersonal abilities, a knack for customer service, and a keen eye for detail. As a crucial member of our team, you will be responsible for delivering a tailored experience to our patients and ensuring they receive top-notch...

  • Loss Prevention Customer Service Associate II

    1 month ago

    Charlotte, North Carolina, United States MARSHALLS Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...

  • Loss Prevention Customer Service Associate II

    2 weeks ago

    Charlotte, North Carolina, United States MARSHALLS Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...

  • Brokerage Customer Service Specialist

    2 months ago

    Charlotte, North Carolina, United States Motion Recruitment Full time

    Outstanding long-term contract opportunity A well-known Financial Services Company is looking for a Customer Service Specialist 2 in Charlotte, NC (Hybrid).Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package Our client has been around for...

  • Clinical Services Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Atrium Health Full time

    Overview Shift: PRN variable hoursJob SummaryProvides oversight of clinical services provided in compliance with accepted standards of patient care as determined by State Regulations, Joint Commission, Professional Clinical Board Practice Acts and Service Line Policy and Procedures. Ensures appropriate, qualified and timely resource management in order to...