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Command Center Support Technician

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Covington, United States R & R Solutions Full time

As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions.As a Command Center Support (Help Desk) Technician, the primary tasks are to answer calls from our technicians in the field, to monitor site progress, to instruct and advise on scope changes, to troubleshoot/escalate issues through appropriate paths as needed, and accurately record all the aforementioned.Respond to telephone calls and other inbound requests for technical support.Log and track all site information using R&R customized web portal, maintain project collateral and problem documentation.Update the Team Leads, the Project Managers, and the PMO with notification of impacting issues, and report on-going issues through trend analysis.Monitor technician time on site and escalate.React to high priority issues, and escalate impacting issues to Field Support Supervisor.R&R Solutions values a diverse workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.