IT Support Specialist

4 days ago

Kansas City, Missouri, United States teamworkonline Full time
Job Description Summary:The IT Support Specialist assists in meeting Sporting Kansas City's Information Technology needs by responding to requests, providing support, and successfully completing the set-up, management and maintenance of IT related equipment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Essential Functions
  • Install and maintain all company IT equipment.
  • Provide hands-on technical support for associate computers and printers (hardware, software, break/fix), as well as onboarding support for new associates.
  • Provide basic A/V technical support for conference room and meeting set-up.
  • Coordinate MACs (Moves, Adds, Changes) of computer, phone and audio-visual hardware.
  • Assist in the configuration and maintenance of domain user accounts, folders and policies.
  • Assist in the configuration and maintenance of company servers, both physical and virtual.
  • Maintain systems inventory and perform asset management functions.
  • Resolve complex technical problems with POS and related systems, WiFi, Internet & network connectivity, as well as remain aware of recurring problems and suggest solutions.
  • Perform the installation and configuration of POS/Mobile/Retail applications, as well as regularly support and troubleshoot software.
  • Assist in gathering bid prices on equipment and supplies, as needed.
  • Effectively plan for future technological changes or expansions.
  • Enhance knowledge on the current IT market to stay up to date with existing and emerging technologies, as well as best practices and ideas.
  • Always represent Sporting Kansas City and its related affiliates in a professional manner.
  • Perform other related tasks as assigned.
Personal Attributes
  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Ethical.
  • Strong problem solving and analysis skills.
  • Technical capacity and savviness.
  • Patient.
  • Resourceful and insightful.
  • Responsive and dependable.
  • Analytical thinking skills.
  • Practice a high level of confidentiality.
Skills and Experience
  • Bachelor's degree in computer information systems or other Technology related field preferred.
  • Minimum of one (1) to three (3) years of experience in computer repair, networking, phone system administration and security operations, as well as a minimum of one (1) year of experience with POS installation and maintenance.
  • A++ or other relatable courses and security certifications preferred.
  • Experience troubleshooting a wide variety of IT issues.
  • Strong working knowledge of Operating Systems and builds, including Windows 10/11, Mac OS, iOS and Android.
  • Experience with Windows Servers and Domain concepts preferred.
  • Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.
Physical Abilities The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Required to sit, stand and walk.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

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