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Field Service Engineer

3 months ago

Stillwater, United States DiaSorin Full time
Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.
Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."
Why Join Diasorin?
  • Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
  • Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.
Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact

To contribute to the achievement of DiaSorin's sales growth, profitability, and reputational objectives by providing responsive, effective, and professional technical service and support to customers via phone and via site visits, always with the aim of maximising equipment uptime and productivity.Assist the customer with any technical issues by phone support, with response-time as defined within customer contract (typically 1 working hour)

  • Attend customer site to troubleshoot and repair any reported equipment faults, with response-time as defined within customer contract (typically same-day or next-working-day).
  • Complete all preventative maintenance (PM) in accordance with defined schedules, and to DiaSorin corporate standards.
  • Install any upgrades necessary to maintain Instrument performance, safety, and reliability in accordance with defined deadlines.
  • Document all service activity within DiaSorin's corporate service management application, and in accordance with defined standards and timeframes.
  • Provide first level engineering support for installation and decommissioning of instruments.
  • Provide support for the interfacing of instruments to laboratory computer systems.

To provide first-line support of any IT components (PC/printer/software) provided by DiaSorin as an element of their product offering.



Education:

Bachelor's degree or appropriate HNC/HND.

Specialization:

Biomedical and/or Engineering

Experience:

Minimum 2 years' experience as field service engineer within a medical laboratory environment, or as medical laboratory technician having a demonstrable practical aptitude and interest in engineering. Strong applicants without such experience, but with good experience of complex electro-mechanical equipment gained in a highly regulated industry would be considered.

Technical Competencies:

Electromechanical and fluidic systems experience.

Computer expertise, with a good knowledge of MS Windows (principally Windows 10 but also some legacy versions)

Skills:

Excellent customer-facing skills.

Team working.

Time management.

High attention to detail.

Ability to write clear and concise technical reports.



Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.
Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team to request an accommodation.
The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.
Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.
This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

This contractor and subcontractor shall abide by the requirements of 41 CFR a), 41 CFR a) and 41 CFR a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

DiaSorin Inc and DiaSorin Molecular LLC are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.