Training Technician GS-1702-09

2 weeks ago

Washington, Washington, D.C., United States Department Of Education Full time
Summary

This position is in the Office of the Secretary, Office of The Executive Secretariat (Exec Sec), Operations Team.

The Executive Secretariat is the focal point in the Department of Education for tracking all official correspondence and decision documents requiring the Secretary's or Chief of Staff's signature or approval.

Duties

APPLICATION LIMIT:

This vacancy announcement is limited to the first 75 applications received and will close at 11:59PM Eastern Time on the day that we receive the 75th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.

We encourage you to read this entire vacancy announcement prior to submitting your application.

As a Training Technician, GS , you will be responsible for:

  • Supporting the publication and maintenance of course materials on the Talent Knowledge Management (TKM) ConnectED (intranet) site and the Department's e-learning management system (FedTalent). The incumbent also supports refinement of training materials per instruction by the Talent Knowledge Management (TKM) Director to meet established goals and objectives.
  • Supporting development of training materials for courses, including, for example, attendee questionnaires and development of marketing content, such as videos and flyers to promote Talent Knowledge Management (TKM) trainings. The incumbent also supports development of PowerPoint slide decks and pre-course/post-course assessment tools through regular development meetings and training test groups.
  • Supporting planning, development, maintenance, and implementation of course materials for instructor led and self-service on-line training. Support the delivery of training to stakeholders by performing attendee management and scheduling instructor-led and online course content within the Department's e-learning system.
  • Serving as support to the Talent Knowledge Management (TKM) Director and training specialist in accomplishing a wide variety of administrative tasks, including, but not limited to, managing the Talent Knowledge Management (TKM) Outlook account. Serve as an administrator for the Office of the Secretary's Correspondence Tracking System (CTS) by adding/removing users as necessary and responding to Correspondence Tracking System (CTS) Help Desk inquiries and requests for licenses. The incumbent may deliver hands-on assistance to correspondence stakeholders (one-on-one and small groups) in virtual environments in response to help desk inquiries.
  • Providing technical assistance and troubleshooting for training attendees. Notify Talent Knowledge Management (TKM) Director and Operations team of complex or difficult technical problems that need to be escalated to the Office of Chief Communication Officer (OCIO) or Information Technology (IT) contract vendor.

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