Patient Services Coordinator III

4 weeks ago

Boston, Massachusetts, United States tapwage Full time
Patient Services Coordinator III

Description

Internal Medicine Associates (IMA) Primary Care Practice

PRINCIPAL DUTIES AND RESPONSIBILITIES:

The Patient Services Coordinator III, under supervision of the Practice Manager, is the primary connection between patients and providers. This role provides general administrative support to healthcare providers in this high-volume, ambulatory setting.

  • Welcomes patients and visitors to the clinic in a professional, consistent, timely and respectful manner.
  • Effectively interacts with a diverse population.
  • Performs all checkin and checkout functions as outlined by MGH/MGPO front desk standards, including verifying demographic and insurance information.
  • Collects copayments and meets copay collection targets as set by the Division and Primary Care.
  • Triages complex telephone calls utilizing courteous customer service skills.
  • Manages flow in waiting room, including updates to patients on wait times, and maintains neatness.
  • Actively participates in the "team huddles" as part of the caring role of patients in teambased care.
  • Schedules appropriate resources, such as interpreter services, as needed for the patient visit.
  • Provides clinicians with scheduling support and daytoday support.
  • Verifies insurance coverage and alignment with the correct PCP
  • Actively involved in Primary Care practice redesign and process improvement.
  • Tracks and coordinates appointments related to patient population management initiatives.
  • Assists in training and orientation of new coordinators and staff.
  • Performs all duties and responsibilities of a Patient Service Coordinator I and II.
  • Performs all other duties that are unit specific and are appropriate to this level of position.
  • Other tasks as assigned.
Qualifications

Qualifications

EDUCATION:

  • High school diploma or GED equivalent required
  • 3 4 years of related experience preferably in a healthcare setting.
  • Undergraduate or Associates degree preferred
SKILLS/ABILITIES/COMPETENCIES REQUIRED:

  • Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures.
  • Ability to effectively manage daytoday operational tasks. Adeptly establish priorities. Is flexible to accommodate changes in priorities.
  • Demonstrates initiative, continually strives to enhance the credibility of department. Takes ownership and responsibility for work and behavior.
  • Ability to solve problems and resolve complex issues on behalf of providers and patients.
  • Appropriately seeks guidance and direction.
  • Excellent interpersonal and communication skills and a good command of English language.
  • Exceptional customer services skills.
  • Knowledge of Microsoft Office Suite; Epic experience preferrable

WORKING CONDITIONS:

  • General clinic office setting.
  • High volume ambulatory clinic.
EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Primary Location

:

MA-Boston-MGH 15 Parkman

Work Locations

:

MGH 15 Parkman

15 Parkman Avenue

Boston 02114

Job

:

Customer Service

Organization

:

Massachusetts General Hospital(MGH)

Schedule

:

Full-time

Standard Hours:
40

Shift

:

Day Job

Posted Shift Description:
8:
45-5:
15 or 9-5:
30

Employee Status

:

Regular

Recruiting Department:

MGH Internal Medicine Associates

Job Posting

:

Mar 21, 2024

  • Ambulatory Services Representative III

    2 weeks ago

    Boston, Massachusetts, United States Boston Medical Center Full time

    POSITION SUMMARY:The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of...

  • Project Coordinator III

    4 weeks ago

    Boston, Massachusetts, United States Medtronic Full time

    Careers that Change LivesYou will join a worldclass organization and team of cross functional engineering leaders responsible for innovating the future of Medtronic's surgical products and platforms for open, laparoscopic, and robotic surgery.Impact patient outcomes. Come for a job, stay for a career.In the Surgical Operating Unit, part of Medtronic's...

  • Patient Financial Coordinator

    1 month ago

    Boston, Massachusetts, United States Tufts University Full time

    Overview Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Revenue Cycle Operations (RCO) supports patient care services revenue cycle management team, along with other members of the Finance and Administration team, supports the financial management and...

  • Patient Financial Coordinator

    4 weeks ago

    Boston, Massachusetts, United States Tufts University Full time

    Overview Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Revenue Cycle Operations (RCO) supports patient care services revenue cycle management team, along with other members of the Finance and Administration team, supports the financial management and...

  • Billing Coordinator

    4 weeks ago

    Boston, Massachusetts, United States Liberty Personnel Services Full time

    Legal Billing Coordinator (AM Law 100 firm)Working Situation:Hybrid (2-3 days in office)Compensation:$70-100k + bonusRole:The Legal Billing Coordinator will be responsible for managing the billing process of the law firm. You will be tasked with reviewing and processing invoices, tracking time and expenses, managing budgets, and ensuring that all billing...

  • Unit Coordinator

    1 month ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Are you a compassionate, dedicated individual who is detail-oriented and has great interpersonal skills? Are you comfortable acting as the primary source of information between patients and the hospital's health care providers? Can you thrive in a high-volume atmosphere where you handle a mix of tasks such as, coordinating services for many individuals and...

  • Patient Access Representative

    2 weeks ago

    Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    Thank you for your interest in careers at EBNHCEverywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the...

  • Registration Coordinator

    4 weeks ago

    Boston, Massachusetts, United States Convention Data Services Full time

    Convention Data Services (CDS), a Freeman Company, is the trusted partner in the live events industry for conference event registration, business intelligence, and lead management servicing top show organizers worldwide. Headquartered in Bourne, MA (Cape Cod), CDS has been providing customized applications and support services for more than 35 years.As a...

  • ED Unit Coordinator

    2 days ago

    Boston, Massachusetts, United States Boston Medical Center (BMC) Full time

    POSITION SUMMARY:Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team...

  • Clinical Research Coordinator

    4 days ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT: The Recovery Research Institute (RRI) within the Massachusetts General Hospital (MGH) Department of Psychiatry is recruiting a full-time clinical research coordinator II to June 2024. The person who fills this role will help coordinate a study, supported by a contract with the Bureau of Substance Addiction Services (BSAS)...

  • Part-Time Grant Program Coordinator

    2 weeks ago

    Boston, Massachusetts, United States BayMark Health Services Full time

    Part Time Evening Program Coordinator The Program Coordinator performs a variety of complex administrative, clerical and accounting functions for patient billing, including verification of invoice information, maintenance of third party billing records, Data Entry as needed, and resolution of a variety of problems. Follows up on submitted claims and patient...

  • Administrative Coordinator

    3 weeks ago

    Boston, Massachusetts, United States Tufts University Full time

    Overview Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Since its founding in 1868, TUSDM has been committed to leadership in education, patient care, research, and community service. Students obtain an interdisciplinary education, integrated with medicine,...

  • Financial Coordinator

    7 days ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Description GENERAL SUMMARY / OVERVIEW STATEMENT: The Cancer Center Protocol Office (CCPO) provides essential support for clinical investigators and their patients through patient recruitment, regulatory compliance, data collection, financial organization, administrative support, and other vital services. Under the direction of the Finance Manager, the...

  • Principal Systems Engineer

    4 days ago

    Boston, Massachusetts, United States Medtronic Full time

    Position Description:Principal Systems Engineer for Covidien LP (a Medtronic company) located in Boston, MA. Responsible for technical functions to advance existing technology or introduce new technology and therapies. Provide Electrical Engineering (EE) support related to the regulatory requirements of different countries for Class II and Class III medical...

  • Clinical Research Coordinator I

    1 month ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT:Under supervision of the Director of the MGH Ataxia Center, Dr. Jeremy Schmahmann, and working in collaboration with a multidisciplinary team, the incumbent will be responsible for supporting all aspects of clinical research coordination for studies in the MGH Ataxia Center and Schmahmann Laboratory for Neuroanatomy and...

  • Client Coordinator

    1 month ago

    Boston, Massachusetts, United States EMG, INC Full time

    We are seeking a Coordinator to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. We work with a wide range of Charities, Non-profits and Fortune 500 clients in numerous industries.Responsibilities:· Handle customer inquiries and complaints· Provide information about the...

  • Clinical Research Coordinator

    1 month ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    A new program focused on preventive and early mental health interventions for children and parents in the division of Child and Adolescent Psychiatry is seeking a full time Clinical Research Coordinator (CRC) to assist our team that is developing mental health interventions and clinical research protocols for children and families.Our patient care programs...

  • Patient Care Assoc.

    1 month ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Under the direction of a registered nurse (RN), the PCA Student assists the multi-disciplinary health care team in clinical support functions to promote a safe, compassionate patient care environment.Qualifications PRINCIPAL DUTIES AND RESPONSIBILITIES: In order of importance, list essential areas of responsibility, major job duties, special projects and key...

  • Academic Coordinator-Veterans Services

    4 weeks ago

    Boston, Massachusetts, United States Bunker Hill Community College Full time

    Location: Boston, MA Category: Professional Staff Posted On: Wed Nov Job Description: Oversee daily operations of the Veterans Center; function as an official representative of the College at local, regional, and national Veterans conferences/trainings and events. Develop comprehensive program plans, including strategic objectives, timelines, and...

  • Quality & Patient Safety Specialist

    2 weeks ago

    Boston, Massachusetts, United States Capstone Search Group Full time

    About the RoleServing the Boston area for over 150 years, this medical center offers an opportunity to join their Quality & Patient Safety team. The Quality & Patient Safety Specialist plays a key role in supporting the development, implementation, management, and sustainment of an organization-wide system of quality and safety.Duties &...