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Technology Operations Specialist II

2 months ago

Plano, Texas, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systemsMentors other team members and provides technical leadershipCaptures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deploymentSupports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applicationsProvides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quicklyProvides release support when needed and manages engagement across audiencesProvides full lifecycle management of the infrastructure and application environmentsSkills:Innovative ThinkingProduction SupportResult OrientationRisk ManagementSolution DesignAdaptabilityAnalytical ThinkingCollaborationInfluenceSolution Delivery ProcessArchitectureAutomationDevOps PracticesProject ManagementStakeholder ManagementPosition Summary

Self-Driven Person / Independent Worker / Willingness to Collaborate Update, track, report & maintain incident status Initiate incident resolution & prioritization.

Should know Oracle PL/ SQL, Unix, scripting, Autosys Triage incident resolution by working with stakeholders Update, track, report & maintain incident status.

Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up Excellent spoken and written English complete with clear oral communication skills.

Must be willing and able to express new ideas, concerns, and opinions directly to wider team in team meetings face-to-face and via remote-working tools.

Production Services is responsible for running the day-to-day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.

The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts, and techniques. May provide coaching and mentoring for other employees but does not directly manage others.

Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technology environment which meets current and anticipated business requirements and objectives.

Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints, and service requests.

Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Primary Skill: MS SQL Server Secondary Skill: Informatica.

Required Qualifications:

5+ years of IT experience in production support. Excellent verbal and written communication skills. Oracle PL/ SQL, Unix, scripting, Autosys. Desired Qualifications: Experience using Autosys. ETL tools like Informatica. Must be a Team player and Demonstrate ability to communicate effectively with both technical and non-technical individuals. Candidate must be a self-starter, motivated, innovative, capable of handling a team, providing technical solutions and be flexible in work hours. Ability to deal with complex information, processes, and relationships to derive a simple solution. Experience with automation and simplification of tasks. Proven team player who can work comfortably in a multicultural environment. Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure. Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator. Detail oriented and organized. Must be pro-active, enthusiastic, flexible, results driven with attention to detail. Strong problem solving and critical thinking skills. Motivation to achieve results and the ability to quickly integrate into teams. Minimum Education Requirement: Bachelor s degree or equivalent work experience.

Shift:1st shift (United States of America)

Hours Per Week: 40

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