Supervisor-Therapy Operations

2 weeks ago

Vadnais Heights, Minnesota, United States i-Health Full time

The Therapy Operations Supervisor will supervise the day-to-day operations of the Therapy Front Office, and/or PSR teams/OT Coordinators.

Full-Time role, M-F, varied shifts between 6am-7pm at Vadnais Heights, Stillwater, Woodbury & Vadnais Heights Sports Garden locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:
  • Oversee, monitor, supervise and engage in the daily operations of the Therapy PSR department and OT Coordinator team (as applicable) ensuring excellent patient service and delivery of care.
  • Partner with Therapy Operations Manager and Therapy Manager/Director to recruit, hire, coach, train, and develop employees. Work with HR to develop performance plans as needed.
  • Anticipate the scheduling needs of the Therapy PSR department, perform the role of PSR when staffing needs require and send out a weekly schedule to all staff.
  • Engage employees by conducting frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions.
  • Actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed.
  • Conduct yearly reviews and discuss compensation with staff.
  • Complete all payroll processes as needed in UKG including time off requests, department transfers, compensation changes, etc.
  • Resolve patient issues, complaints, and concerns in a quick, efficient manner to maintain a high level of patient satisfaction and quality service.
  • Supervise daily shift process ensuring all staff members adhere to standard operating procedures and are attentive and friendly to all patients and team members
  • Build strong relationships and coordinate with all other departments such as clinical supervisors and coordinators.
  • Grow Talent and develop staff to reach goals by identifying career advancement opportunities and guiding them toward their passion.
  • Attend regularly scheduled staff meeting for the clinic and therapy department and provide summary of these meetings to staff who are unable to attend
  • Maintain manager and staff schedules by planning, scheduling, and blocking time in PM system
  • Manage supplies by analyzing inventory, ordering required items and replenishing items upon arrival
  • Manage, schedule, and coordinate maintenance services and supplies for the clinic
  • Create positive team culture by engaging and promoting Be The Difference
  • Perform functions of the Therapy PSR Lead role (as applicable)
  • Occasionally participate in community functions relating to TCO outreach events throughout the year.
  • Any and all other duties as assigned

Education and Experience Requirements:

  • Bachelor's degree and applicable experience preferred
  • Preferred minimum of 1 year supervisory experience. Healthcare setting preferred.
  • Working knowledge of all applicable laws, regulations, and guidelines

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic, office or surgery center during business hours
  • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

  • Clinic/office/surgery center setting

Notes

  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.


Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

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