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Customer Service Representative
4 months ago
**Minimum Associate's degree or Bachelors Degree required to be considered for this role**
Description:
Consistently answer incoming calls to the Customer Service Department (approx phone calls daily).
Ask appropriate questions to identify the root cause of calls to generate effective solutions for customers while effectively resolving conflicts.
Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.
- Reach out to customers that have fallen slightly behind on their loan payments to help resolve delinquency.
Use time management skills to balance the quantity and quality of calls made and received
Use organizational skills to manage resources and locate references to maximize efficiency while on the phone
Use written communication skills to clearly and concisely document customers' accounts of all necessary information required
Additional Skills & Qualifications:
- **Minimum Associate's degree or Bachelors Degree**
Call Center
Collections
Bilingual Spanish
About Aston Carter:Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
