Education Specialist
4 weeks ago
The Ambulatory Education Specialist is responsible for providing effective training and education to Loyola staff members in various departments, including Ambulatory, Admitting, PFS and Billing and HIM.
Responsible for the coordination of the New Service Rep Orientation program, as well as facilitation of training courses. Assists with the development of curriculum and course materials.
Acts as an expert resource for Loyola staff regarding insurance registration and system questions.
Participates in Training Environment build and maintenance to ensure effective and meaningful training facilitation.
:
Conducts New Hire Orientation classes, including What to Register,
Epic Registration, EPIC Appointment Scheduling,
Customer Service, Insurance Verification and Review & Finals.
Class attendees include Ambulatory and Inpatient/ER registration staff,
nurses, secretaries, LUPF and PFS staff.
Acts as a resource for Loyola staff, patients and insurance companies by responding to insurance and registration-related inquiries as part of a department-wide on-call rotation. Assist in the development and maintenance of training materials, assessments and evaluations for classes.
Coordinates New Service Rep Orientation, including maintenance of
class schedules in HealthStream, student enrollment in classes, report
generation of class attendance and assessment scores.
Facilitates additional training for existing staff, as needed. Coordinates the registration and maintenance of these schedules, enrollment, attendance and assessment scores.
Acts as subject matter expert for registration, scheduling and billing. Participates in end user testing, new workflow testing and upgrade communication blitzes as needed.
General instructions are available but employee has latitude to set priorities. Questionable items referred to supervisor.
Safety Accountabilities:
Loyola is committed to providing care that is safe. It is expected that all Loyola employees will perform their job function in a professional and competent manner that constantly seeks to reduce the risk of harm to patients, families and co-workers.
Quality Improvement Accountabilities:
Loyola is committed to the continuous improvement of the services it provides to its patients and their families. All Loyola employees are expected to participate in quality improvement activities.
Minimum Education:
Required: Bachelors Degree OR equivalent training acquired via work experience or education
Specify Degree(s): Bachelors degree in Education, Adult Learning or related field
Epic Certifications: The expectation is that the selected candidate complete Epic certification in at least one application within 90 days of hire.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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