AVP Claim Manager

1 month ago

Jersey City, New Jersey, United States Chubb Full time
Job Description

The Assistant Vice President for Cyber leads and manages a Cyber Claims Team for the Chubb Financial Lines North America Claims organization. The position is responsible for the technical supervision, training and development and oversight of a claims team that handles first party Cyber Claims and third party Privacy Claims. This role will work out of our Jersey City, NJ or Whitehouse Station, NJ offices on a 3/2 Hybrid Model.

Major Responsibilities of the Job:
  • Lead a team of cyber and privacy claim examiners, through the application of Best Practices and strong supervisory skills.
  • Drive and develop the technical acumen of the team.
  • Ensure timely and accurate reserving practices.
  • Provide guidance with respect to technical oversight of claims, including timely coverage reviews and coverage correspondence.
  • Control Legal Spend while ensuring superior claim outcomes.
  • Ensure compliance with Financial Lines Best Practices to ensure claim handling discipline and superior Quality Review and Audit scores.
  • Management of Inventory to a 1-1 open to closed ratio.
  • Effective management of vendor quality and service, establish and assist in maintenance of vendor panels.
  • Close collaboration with underwriting and actuary business partners to help improve overall performance of portfolio departments regarding claim activities and trends.
Leadership:
  • Build and develop organizational talent.
  • Develop and execute strategies to create and maintain a dynamic and positive work environment and culture that enables staff to develop personally and technically.
  • Conduct goal setting and performance appraisals by established deadlines. Create and execute development plans as appropriate, develop ongoing strategies to obtain strong performances from all team members. Hire and retain diverse staff.
  • Develop and execute strategies to create and maintain a dynamic and positive work environment & culture that enables staff to develop personally and technically.
  • Foster clear and consistent communication for the line of business/tower on a regular and consistent basis.
  • Foster clear and consistent communication for the line of business on a regular and consistent basis.
  • Provide strong Leadership on key projects and initiatives that make a significant impact on the line of business.
Quality/Technical Management:
  • Drive claim team to deliver better outcomes both in loss and expense.
  • Improve Large Loss Management Communication - Large Loss Report (LLR) accuracy and clarity, presentation of claims to Senior Executives and/or Underwriting business leaders.
  • Ensure compliance with state and federal regulatory requirements as well as internal operational standards.
  • Demonstrate knowledge of severity files and trends.
Service, Marketing and Communication:
  • Lead or participate in underwriting, actuarial, client or broker meetings regularly to promote relationships.
  • Manage the resolution of claim issues/complaints raised by internal and external business partners.
  • Effectively manage complex business issues and problems.
  • Ensure satisfactory ratings in all Operational Audit results.
  • Ensure team's compliance with all service expectations and standards including development and implementation of actions plans as necessary to address deficiencies or training opportunities as identified by the audit process.
  • Manage communication consistently with business partners on claim strategy, trends, loss notification and reserve committees.
  • Lead efforts to collaborate with UW to promote producer and client relationships.
Qualifications
  • Strong leadership and management skills, ability to work with cross-functional business units to achieve goals.
  • Strong communication skills and the capability to communicate at all levels within the organization.
  • Experience, expertise and direct knowledge of Cyber and Privacy claims and other Financial Lines claims a plus.
  • Strong analytical skills and ability to analyze Cyber and Privacy trends.
  • Knowledge of general industry trends, relevant legislative activities and caselaw trends.
  • Marketing skills and customer service skills
  • At least 10 years of experience actively managing claims and litigation either with a carrier or in-house claims department.
  • At least 5 years of experience managing claims professionals.
  • Juris Doctor preferred, or Masters/Bachelor's Degree in related field is preferred but not required.
  • Must possess sound negotiating, communication and organizational skills.
The pay range for the role is $117,000 to $189,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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