Customer Success Manager
4 weeks ago
About LogRocket
Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.
Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.
About You:
- 4+ years experience in a Customer Success role with a B2B SaaS company
- Experience owning retention, churn rate, and upsells
- Ability to identify key champions and potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Strong organizational skills and detail-oriented skills needed
- Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
- Demonstrated ability to communicate both technical and business concepts
- Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
- Proven track record of managing successful cross-functional programs that drive customer success
- Ability to work cross-departmentally with internal teams such as sales, product, and support
- Love for start-ups is a must
- Located on the West Coast
Benefits & Perks
- Extensive health, dental, and vision benefits
- Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
- Three months of fully-paid parental leave to any employee welcoming a child into their home
- 401k and commuter benefits
- Generous stock options - we all get to own a piece of what we're building
- Regular team outings and activities
- Flexible working hours and location
- Monthly employee gifts
- For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)
Even if you don't meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we're happy to chat with folks from non-traditional backgrounds for our open roles.
LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Manager of Customer Success
1 month ago
Remote, Oregon, United States Security Innovation Full timeSecurity Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of our customers while ensuring customers get the most value out of our solutions...
-
Manager, Customer Success
1 day ago
Remote, Oregon, United States Level Access Full timeLevel Access is a leading accessibility solutions provider, dedicated to ensuring digital equality for all individuals. We are seeking a highly energetic and motivated leader in Customer Success to join our dynamic Customer Experience teamAs Manager of Customer Success at Level Access, you will be responsible for leading a team of Customer Success Managers...
-
Manager, Customer Success
1 month ago
Remote, Oregon, United States RingCentral Full timeRingCentral Events Manager, Customer Success - EventsRemoteSay hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software....
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Forte Full timeAs a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer experience. Most importantly,...
-
Customer Success Manager
5 days ago
Remote, Oregon, United States LogRocket Full timeJoin one of Boston's top startups and help solve a huge challenge for product managers and developers: understanding the customer experience. We're looking for a highly motivated Customer Success Manager to join our fast growing CS Team at LogRocket. We have a product that customers are already raving about, and your experience will help in building the...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Yembo Full timeThe Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationships with enterprise level clients and creating best in class workflows that...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States AppOmni Full timeAbout AppOmniAppOmni is leading the cybersecurity and AI revolution. We created the category called SaaS security posture management (SSPM). And now, over 25% of the Fortune 100 and many global companies are using our platform to overcome challenges such as SaaS application attacks, sensitive data exposure, insider threats, and so much more. Our mission is...
-
Customer Success Manager
1 week ago
Remote, Oregon, United States Field Nation Full timeWho we are:Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Skillsoft Full timeAt Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.OVERVIEWWe are seeking a highly motivated and experienced Tech Touch Customer Success Manager to join...
-
Customer Success Manager
1 day ago
Remote, Oregon, United States RevenueWell Full timeFounded in 2010, we started RevenueWell because we saw a way to use the latest marketing automation technology to help dentists build better, more connected relationships with their patients and communities. We think it's a problem worth solving, and thousands of dental practices across the country seem to agree. The company has grown very quickly over the...
-
Customer Success Manager
1 day ago
Remote, Oregon, United States Cybereason Full timeAbout the CompanyCybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks. We have the technology, and now we are looking to expand our talent - Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Knock Full timeWe are very happy to announce that we have officially re-opened our Ballard, WA HQ office for voluntary use In order to maintain safety, comfort and flexibility, we currently offer most employees the choice between 3 work locations: HQ-first, Hybrid or Remote; if there are specific location needs, the job description will indicate that below. It is also...
-
Customer Success Manager
4 weeks ago
Remote, Oregon, United States Halcyon Full timeWhat we do:Halcyon is the industry's first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.Who we are:Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Helium 10 Full timeAbout Us:We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers deserve the best. We make tough decisions, own...
-
Customer Success Manager
6 days ago
Remote, Oregon, United States Revalize Full timeCompany DescriptionAt Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Arcadia Full timeArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...
-
Customer Success Manager
4 weeks ago
Remote, Oregon, United States Bond Full timeFounded in 2019, Bond's mission is to accelerate the pace of financial innovation and access to capital. Bond is now part of Fortune 500 financial technology company FIS (NYSE:FIS). It's challenging for most businesses to build and offer engaging financial services products to their customers. Whether that's launching a new credit or debit card, a savings...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States VSCO Full timeAbout VSCOAt VSCO, our mission is to nurture creativity so you can make it. We are a leading photo and video editor with a library of 200+ premium quality presets and tools, an easy-to-use video editor, and a curated collection of photography of all genres, styles and aesthetics from our global community of talented creators. We are looking for humble...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Amplemarket Full timeWhat is Amplemarket all about?Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Saviynt Full timeSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better...