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Senior Sales Engineer

3 months ago

Other US Location Motorola Solutions Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Pre-Sales Video, Security, and Access Control Engineering department is the technical backbone of our sales process. We specialize in translating complex customer needs into tailored, innovative solutions. Our engineers possess deep technical expertise in video surveillance, access control, and security systems, enabling us to design, configure, and optimize systems for optimal performance and security. We bridge the gap between cutting-edge security solutions and customer needs by offering in-depth product knowledge, system design, and solution demonstrations. Our goal is to ensure that customers fully understand the value and capabilities of our VS&A portfolio.
By collaborating closely with the sales team, we provide in-depth technical guidance, conduct system assessments, and develop comprehensive system designs. Our role extends to creating detailed system specifications, generating accurate cost estimates, and delivering compelling technical presentations. We strive to build strong customer relationships based on trust and knowledge, positioning our company as a trusted VS&A partner.
Job Description

As a Senior Sales Engineer you are responsible for bringing elite technical expertise and experience as a subject matter expert in solving some of the most complex challenges our customers face in protecting their people, property, and business interests. You will work closely with your aligned sales team and channel partners to provide positive solutions-based outcomes leveraging edge-based neural networks and leading public safety and physical security technologies. Your contributions and key position ensure that the solutions we provide keep our customers at their best in the moments that matter.

Responsibilities include but are not limited to:

  • Engage in opportunities with the sales team and provide technical solutions expertise to both internal and external stakeholders
  • Ability to captivate a meeting by delivering world-class product demonstrations and compelling sales or technical presentations to both C-Level and front-line decision-makers
  • Ability to understand, promote, and demonstrate the multi-product portfolio of the MSI Ecosystem solutions
  • Provide design consultation including quoting, system design, best practice system architectures, bill of materials development, compliance vetting, etc.
  • Develop and maintain strong relationships with customers and partners through technical thought leadership
  • Collaborate with Technical Support leadership in post-sales guidance when business appropriate
  • Act as a conduit for feedback from partners, end-customers, and internal stakeholders to product management, marketing, development, and other appropriate groups
  • Serve as a primary resource for sales engineering onboarding, mentorship, and training
  • Serve as a backfill for the sales engineering manager when necessary
  • Create additional collateral including, but not limited to, training materials, how-to videos, and technical documentation
  • Proactively seek out both internal and external training opportunities to stay current on Motorola Solutions products and services as well key complementary technologies, industry trends, and relevant certification
  • Additional responsibilities as assigned by leadership

Qualifications:

  • 3+ years of experience in a sales engineering or pre-sales design role for video/access control products manufacturer preferred
  • Bachelor's degree in a computer engineering program preferred
  • Recognized technical certification from Microsoft, CompTIA, Cisco, etc. preferred
  • Self-motivated individual with a positive attitude that demonstrates passion and enthusiasm for technology with an aptitude for customer satisfaction
  • Excellent communications skills, both verbal and written; ability to explain complex technical topics to both technical and non-technical audiences
  • Possesses strong problem solving/troubleshooting skills with strong knowledge of IP networking architecture, protocols, and security
  • Experience with designing, implementing, or troubleshooting large multi-technology platform environments
  • Takes on and advocates for personal projects or initiatives and frequently volunteers to take on tasks and responsibilities outside of typical daily responsibilities
  • Has excellent time management and consistently meets deadlines with focus and purpose
  • Strong knowledge of or experience utilizing MSI Video Security & Access Control products highly desirable
  • Demonstrated ability to self-manage working as an individual contributor or as part of a collaborative group
  • Candidates with technical certifications in the following areas or equivalent experience preferred: cloud computing, networking, storage technologies, cybersecurity, API/SDKs
  • Experience with Salesforce a plus
  • Experience with DoDIN/JITC Certification process a plus
  • Ability to lift 50lbs

Travel

  • 50%+ US and/or Canada with potential for limited international travel

Territory

  • The Senior Sales Engineer shall have the responsibility to cover the following territory: North America or as assigned

#LI-MM1


Basic Requirements

  • High school diploma or equivalent
  • 1+ years of experience in sales engineering or pre-sales design


Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email