Client Services Representative II

3 weeks ago

Phoenix, Arizona, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls Required Qualifications:Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives. Fully understands how life events can impact a client s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions. Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule. Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. Communicates effectively and confidently with all clients to make their financial lives better. Has the ability to engage with clients begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections. Is comfortable receiving ongoing performance feedback and coaching. Has the ability to learn and adapt to new information and technology platforms. Has at least an intermediate level of proficiency with computers and current technology. Has 1+ years of customer/client service experience, including experience handling difficult client situations.

Desired Qualifications:

1+ years of experience in the banking/financial industry. 1+ years of experience working in a client service capacity.

Skills Used in this Role:

Customer Service Customer Focus Active Listening Multitasking Critical Thinking Oral Communication Learning Agility Time Management Consumer Products and Solutions Credit Risk , Hours: Monday-Friday, 11:30 am to 8:00 pm

Start Date: 4/29/2024

Shift:2nd shift (United States of America)

Hours Per Week: 40

  • Client Services Representative

    3 weeks ago

    Phoenix, Arizona, United States Paylocity Full time

    As a Client Services Representative you represent the main point of contact for the clients. You communicate with clients daily to provide training support issue resolution and troubleshooting related to payroll human capital management time and attendance and employee engagement tools. From training to your first call and beyond you will be given the tools...

  • Financial Center Client Service Representative

    3 weeks ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Fraud Client Service Representative

    4 weeks ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Fraud Client Service Representative

    4 weeks ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Fraud Client Service Representative

    1 week ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Fraud Client Service Representative

    2 weeks ago

    Phoenix, Arizona, United States Merrill Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Client Associate

    4 weeks ago

    Phoenix, Arizona, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Join a solid nationally ranked, top-tier financial advisor team in our Phoenix office. Become a partner and grow with one of our nation's top advisory practices. Some industry experience is of value however, not a prerequisite for this position. If you have experience providing excellent client service, work...

  • IT Business Intelligence Analyst II

    4 weeks ago

    Phoenix, Arizona, United States APS Full time

    SummaryThe IT Business Intelligence Analyst II partners with business and APS managers to understand and prioritize data and information requirements. Focuses on design and support of business intelligence ("BI") applications and architecture. Solves technical problems and optimizes performance of business intelligence tools by defining data to filter and...

  • Microbiology Technologist II

    6 days ago

    Phoenix, Arizona, United States Eurofins USA Clinical Diagnostics Full time

    Job Description** Microbiology Technologist II responsibilities include, but are not limited to, the following :**Assists in leading the day to day activities within the microbiology departmentProvides technical expertise on microbiology testing methods including organism identification and culturing of multiple microbesFollowing prescribed procedures,...

  • Contract Administrator II

    4 weeks ago

    Phoenix, Arizona, United States BAE Systems Full time

    Job Description BAE Systems is seeking a Contracts Admin II in York, PA, or Sterling Heights, or Phoenix, AZ, or Minneapolis, MN.As a Contracts Administrator II you will; • Perform the coordination and management of moderately complex proposals, contracts and purchase orders involving limited financial considerations or technical significance under the...

  • Logistics & Operations Associate II

    3 weeks ago

    Phoenix, Arizona, United States Arrow Electronics Full time

    Position:Logistics & Operations Associate IIJob Description:Arrow Electronics is seeking an enthusiastic and energetic Logistics and Operations Associate to join our team in Phoenix, AZ.The Logistics and Operations Associate will manage customer accounts for RMA repair and upgrades, interface with customers, (internal and external regarding WIP units), enter...

  • Sr Fraud Analyst II

    4 days ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:Start Date: 07/01/2024Work Schedule: Monday - Friday (6:30 AM to 3:00 PM)At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the...

  • Service Availability Manager

    4 weeks ago

    Phoenix, Arizona, United States QData Full time

    Individuals performing this role focus on the Availability Management for GTS Infrastructure Services Clients. They work to optimize the availability of IT infrastructure systems and services to meet the commitments IBM has made to its clients related to availability target levels in a cost-effective manner. They use their technical and client environment...

  • Service System Analyst

    4 weeks ago

    Phoenix, Arizona, United States Atechstar Full time

    Job Description Department of Economic Security Division of Developmental Disabilities is seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst.This position under general supervision Enters problem information into an automated issue tracking system; Researches pended encounters Corrects pended encounters either...

  • Infrastructure Service Availability Manager

    4 weeks ago

    Phoenix, Arizona, United States QData Full time

    Required Expertise Individuals performing this role focus on the Availability Management for GTS Infrastructure Services Clients. They work to optimize the availability of IT infrastructure systems and services to meet the commitments Client has made to its clients related to availability target levels in a cost-effective manner. They use their technical and...

  • PEPI: Senior Associate, CFO Services

    3 weeks ago

    Phoenix, Arizona, United States Alvarez and Marsal Full time

    Description Alvarez & Marsal Private Equity Performance Improvement Senior Associate, CFO Services - (Digital Finance)OVERVIEW:A&M's Private Equity Performance Improvement Services (PEPI) practice works with private equity held portfolio companies and provides our clients with solutions to preserve and generate value for their businesses. Our goal is to...

  • PEPI: Senior Associate, CFO Services

    4 weeks ago

    Phoenix, Arizona, United States Alvarez and Marsal Full time

    Description Alvarez & Marsal Private Equity Performance Improvement Senior Associate, CFO Services - (Digital Finance)OVERVIEW:A&Ms Private Equity Performance Improvement Services (PEPI) practice works with private equity held portfolio companies and provides our clients with solutions to preserve and generate value for their businesses. Our goal is to...

  • Field Service Engineer

    3 weeks ago

    Phoenix, Arizona, United States Veolia Water Technologies & Solutions Full time

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...

  • Consumer Product Strategy Manager II

    1 week ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:LOB Job Description & Responsibilities:This job is responsible for managing a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and...

  • PEPI: Senior Director, CFO Services--Financial Reporting Advisory

    3 weeks ago

    Phoenix, Arizona, United States Alvarez and Marsal Full time

    Description PEPI - CFO Services Senior Director (Financial Reporting Advisory)OVERVIEW:A&M CFO Services work with private equity held portfolio companies and provide our clients with solutions to preserve and generate value for their businesses. Our goal is to improve transparency by providing accounting and financial reporting advice to clients on a wide...