Business Services Account Supervisor

Found in: beBee jobs US - 2 weeks ago

San Diego, California, United States San Diego Gas & Electric Full time

Primary Purpose:

Provides leadership and coordinates the work product for team of account executives that manages relationships with large and commercial, industrial and public sector customers throughout the Company's service territory. Oversees the Account Executive's to ensure activities support the mission, vision, strategic plan, goals and management decisions and specifically to lead team to develop best business practices, forge strong working relationships and provide excellent customer service to SDGE's largest and complex commercial, industrial, public sector and/or Energy Markets customers. Acts as a lead Account Executive including managing all customer's operational service-related demands including supporting customers during Public Safety Power Shutoffs or other emergency situations such as customer outages or EOC activations.

Duties and Responsibilities:

  • Builds and manages trusting, long-term and productive working relationship with an assigned portfolio of major customer and acts as an overall energy expert. Interprets company policies and regulatory tariffs and applies these appropriately to customers and their services. Proactively proposes strategies, solutions, tactics and new program ideas to ensure customer commitment on various program offerings (Energy Efficiency, Demand Response, Clean Transportation) or other services. Educates customers on regulatory, legislative and rate changes. Manages the customer issue resolution process to ensure a positive outcome that is mutually beneficial. Maintains an active and effective presence in trade organizations related to assigned customers to monitor market/industry changes. Job performance will also be measured on successfully achieving targeted business results on the timetables established. Must maintain a level of contact and care with all customers while focusing their most intensive efforts on managing those accounts with the most immediate challenges and most promising opportunities. Regularly maintains a detailed customer information database and reports on metrics using a CRM and other tools.
  • Manages and provides leadership to a team of account executives including assigning, directing and reviewing work product, training, managing performance and promoting. Coaches, counsels and motivates employees; evaluates employees; implements disciplinary action as needed. Assigns team members based on assigned subject matter areas to collect and provide information and support various company initiatives, regulatory proceedings and reports. Provides support to department manager to ensure the department's priorities and strategic objectives are in alignment and supportive of the company's overall strategic vision and goals by establishing department and individual goals that are consistent with and promote the company's goals and objectives of delivering superior customer service.
  • Manages and leads the development, implementation and execution of customer issue resolution process within the department. Provides leadership by modeling best practices and develops departmental best practices and procedures that will increase efficiency, production and employee engagement & satisfaction. Identify opportunities to enhance SDG&E's customer satisfaction and favorability with all stakeholders. Effectively serves, as needed as, an internal liaison between the utility and customers to consult on cross-functional customer service issues and contribute to the development of solutions for shared problems, building and maintaining positive collaborative relationships across multiple internal business units including but not limited to: Customer Care, Customer Programs, Regional Operations personnel, Outreach, Billing, Regional Public Affairs, Community Relations, Marketing & Communications, Electric Distribution and Operations, Design and Project Management, Transmission, Regulatory, Legal, Electric System Planning and Electric Engineering.
  • Performs other duties as assigned (no more than 5% of duties).

Qualifications

Hybrid Schedule:

  • Although the schedule may vary, typically this will allow the employee to work onsite three days per week and remotely on the remaining workdays.
  • Must reside in Southern California or be willing to relocate upon hire.

Required Qualifications:

  • Bachelor's Degree Engineering, Business, Marketing, Finance, Public Affairs, Communications or other related field of study or equivalent training and/or experience.
  • 6 years - Experience in customer service, account management, billing, regulatory, sales position, or related experience, including utility or electric industry experience.
  • Knowledge of overall Company operations and customer offerings, departmental operations and related processes including natural gas and electric end-use applications and equipment.
  • Demonstrated ability to clearly articulate technical and non-technical information and convey messages across audiences, including executive level, utilizing formal and informal communication modes such as presentations, written documents, and one-on-one conversations.
  • Demonstrated knowledge of customer management with understanding of customer attitudes and needs and how customers make purchasing decisions (i.e., operational needs, financial/pay-back requirements, budgeting cycles, technological preferences and biases, etc.).
  • Demonstrated ability to perform qualitative and quantitative analysis for customer projects that have a variety of alternative options. Working knowledge of the technical and economic impacts to the customer for the implementation of various energy options for their equipment. Able to provide input to the customer for various rates, tariff options and energy programs.
  • Project management principles knowledge including managing scope, schedule, budget, risks, compliance.
  • Working knowledge and understanding of computers, Windows applications (Word, Excel, PowerPoint, Visio, Sharepoint), and customer database software.
  • Must reside in Southern California or be willing to relocate upon hire.
  • We offer a hybrid work environment. Although the schedule may vary, typically this will allow you to work from the office three days per week and work remotely on the remaining workdays.
  • Travel is required within the service territory to various company locations in addition to potential travel outside of the territory to attend meetings, training and conferences.
  • May be required to work outside normal business hours during emergency situations such as customer outages or Emergency Operations Center (EOC) activations

Preferred Qualifications:

  • 1 year - Experience in leading cross-functional teams and handling all aspects of employee management, including performance management, training and development.
  • Certified Energy Manager (CEM).

Read the full posting.

  • Business Insurance Service Trainee

    Found in: beBee jobs US - 1 week ago

    San Diego, California, United States Marsh McLennan Agency Full time

    Business Insurance Service TraineeDepartment: Business InsuranceStatus: non-exemptReports To: Business Insurance Trainer (San Diego)SummaryThis position prepares individuals to progress into the Insurance Associate position with potential ongoing advancement into the Insurance Associate, Client Administrator, Client Manager and Client Executive positions,...

  • full service bartender, a05/flex

    Found in: beBee jobs US - 2 weeks ago

    San Diego, California, United States Department Of The Navy Full time

    Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and...

  • Account Executive

    Found in: beBee jobs US - 4 days ago

    San Diego, California, United States Marsh McLennan Agency Full time

    SummaryAssume responsibility for World Class Client accounts and other accounts as assigned. Client Executive Service associates act as a leader for the service team members to include Client Administrators and Client Managers, as well as Marketing and Risk & Loss associates as the need for their expertise occurs.Essential Duties & ResponsibilitiesOversee...

  • Staff Financial Reporting Accountant

    Found in: beBee jobs US - 2 weeks ago

    San Diego, California, United States Sempra Full time

    Primary PurposeThe Staff Accountant is responsible for assisting with the timely and accurate preparation of the Company's internal and external financial reporting, including the preparation of the Company's monthly consolidated analyses and SEC filings on Forms 10-Q, 10-K and 8-K, under the direction of senior staff, supervisor and/or manager.Duties and...

  • Accountant

    Found in: beBee jobs US - 2 weeks ago

    San Diego, California, United States The Center for Aquaculture Technologies (CAT) Full time

    Accountant Responsibilities: Timely completion of month end processes including Preparation of journal entries, account reconciliations, and other supporting schedules.Prepares month end accruals and support account variance analysis to ensure accruals are complete and accurate.Ensure all entries are accurate and that transactions are reported in accordance...

  • Hotel Front Desk Supervisor

    Found in: beBee jobs US - 7 days ago

    San Diego, California, United States Balboa Park Hotel Full time

    Balboa Park Hotel is seeking a dynamic and experienced individual to join our team as a Front Desk Supervisor. Our hotel is known for its commitment to excellence in guest service, providing a welcoming environment for both leisure and business travelers.Position Overview: As a Front Desk Supervisor, you will play a pivotal role in maintaining the high...

  • Business Development Executive

    Found in: beBee jobs US - 1 week ago

    San Diego, California, United States Avanade Inc. Full time

    Group Manager, Business DevelopmentElevate your career in Sales, driving growth and revenue through strategic business development and relationship building at Avanade.Come join us:Embark on a journey where your business acumen and sales expertise fuel growth and client success. You'll lead the charge in nurturing customer relationships, crafting strategic...

  • Staff auditor, Senior Accountant

    Found in: beBee jobs US - 13 hours ago

    San Diego, California, United States Weworski Associates Full time

    Duties: Performs detailed audit procedures on financial statement account balances, prepares and adjusts work papers from clients' trial balance. Identifies potential management letter comments. Researches accounting issues. Recognizes potential problem areas in specific engagements and discusses them with engagement supervisor. Participates in the...

  • Account Manager Entry Level

    Found in: beBee jobs US - 1 week ago

    San Diego, California, United States Aspire Team Full time

    Do you know how every group of friends has that one person who serves as the glue holding everyone together? Every marketing team needs glue too Reflective, strong, strategic Super Glue The Account Manager is our glue. Almost all of our managers began their careers in this position. Why? Simply put, this position learns all sales operations, clients, and...

  • Account Executive

    Found in: beBee jobs US - 1 week ago

    San Diego, California, United States The Wanderlust Group Full time

    Hi We're The Wanderlust Group an outdoor technology company composed of and We build marketplaces that connect adventurers to outdoor destinations, and technology that helps those destinations thrive. We believe that the best way we can make the world better is to get people out in it. At The Wanderlust Group, you'll be an integral part of a growing team,...

  • Business Planning Manager

    Found in: beBee jobs US - 2 weeks ago

    San Diego, California, United States Sempra Full time

    Primary PurposeCo-manages the financial planning processes (including the Five Year Plan, Two Year Plan, Outlooks, and Plan Calendarization) for Sempra and the reporting of financial information to Senior Management and the Sempra Board of Directors. Supports the Director of Strategic Planning & Analysis in gathering information from Business Units and other...

  • Small Business Banking Strategic Programs Manager

    Found in: beBee jobs US - 4 days ago

    San Diego, California, United States Comerica Full time

    Small Business Banking Strategic Programs ManagerThe Small Business Banking (SB) Strategic Programs Manager leads critical revenue generating initiatives across Small Business Banking and serves as a project leader in enterprise-wide initiatives that intersect with Small Business Banking. Additionally, the SB Revenue Programs Manager supports the segment...

  • Small Business Banking Strategic Programs Manager

    Found in: beBee jobs US - 2 days ago

    San Diego, California, United States Comerica Bank Full time

    Small Business Banking Strategic Programs ManagerThe Small Business Banking (SB) Strategic Programs Manager leads critical revenue generating initiatives across Small Business Banking and serves as a project leader in enterprise-wide initiatives that intersect with Small Business Banking. Additionally, the SB Revenue Programs Manager supports the segment...

  • Client Service Executive

    Found in: beBee jobs US - 4 days ago

    San Diego, California, United States Marsh McLennan Agency Full time

    Responsible for retention of existing business and the development of business within those assigned accounts. Client Service Executive associates act as a leader for the Client Service Team members to include Benefit Analysts and Client Managers. Essential Duties & ResponsibilitiesOversee ongoing client service activities.Meet with the client throughout the...

  • supervisor

    Found in: beBee jobs US - 2 weeks ago

    San Diego, California, United States Department Of The Navy Full time

    Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not...

  • Account Executive

    Found in: beBee jobs US - 2 weeks ago

    San Diego, California, United States Caret Full time

    CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.Build a high-volume transactional sales pipeline through prospecting and relationship building within the legal or accounting professional marketEffectively collaborate with internal resources (Sales...

  • Commercial Insurance Account Manager

    Found in: beBee jobs US - 6 days ago

    San Diego, California, United States Marsh McLennan Agency Full time

    SummaryThe Client Manager will provide advanced technical support to Client Executive Service as well as continue to perform the Client Administrator duties for existing clients, working in conjunction with other team members. In addition, the Client Manager may occasionally perform in the capacity of a Client Executive Service for specifically assigned...

  • Senior Business Analyst

    Found in: beBee jobs US - 1 week ago

    San Diego, California, United States Sempra Full time

    Primary PurposeThe Company's sustainability team, in collaboration with the Senior Business Analyst, drives the company's sustainability strategy and objectives. They ensure alignment across the organization and provide stakeholders with detailed annual reports and inventory management plans that highlight the company's proactive approach to managing...

  • Junior Account Manager

    Found in: beBee jobs US - 1 week ago

    San Diego, California, United States Royal Management Full time

    Harvest a new career this year with our firm. We are looking for motivated Junior Account Managers to fall headfirst into our open positions and take their careers to the next level. We are looking for a high-energy sales professional with experience in outside sales for an Account Manager role. The Account Manager will be responsible for the entire life...

  • food service worker

    Found in: beBee jobs US - 1 week ago

    San Diego, California, United States Department Of The Navy Full time

    Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and...