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Patient Advocate

5 months ago

Lehi, Utah, United States Aston Carter Full time

Description:

As a Patient Advocate within our Clinical Services Team, you are responsible for assisting our patient members with obtaining critical medications. You serve as our patient members' advocate and guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You are the critical link between patient members, healthcare providers/ doctors, and pharmacies.

Additional Skills & Qualifications:

Assist patient members with enrollment in drug savings programs

Coordinate with patient members/ physicians/ drug manufacturers on applications to drug assistance programs

Directly communicate with patient assistance programs to facilitate the approval of medications

Take inbound and make outbound calls to members, providers, and pharmacies

Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members

Maintain impeccable documentation and follow-up of each member call

Provide empathetic support to members by phone, email, and other channels

Have a patient-centric mindset and a high sense of urgency to solve member requests

Hours:

Mon-Fri 7-5:30 or 8 hour shift in that time block

Patient Advocate team is in office/remote a rotation of working days (one week 3 days remote, next week 2 days remote)

Expected Start Date

3/27/2023

To schedule a phone screen, please contact or call

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.