Advanced Medical Support Assistant

3 weeks ago


Farmington, New Mexico, United States Veterans Health Administration Full time

The Advanced Medical Support Assistant is responsible for the coordination of administrative functions associated with the care and treatment of patient in the community.

The Advanced Medical Support Assistant performs a range of duties that include responsibility for interpreting and verifying provider's scheduled appointments with Veterans.

Knowledge of an extensive body of rules policies procedures or operations that require extended training and experience to perform a wide variety of interrelated or non-standard procedural assignments and to resolve a wide range of problems.

Knowledge of medical terminology, ambulatory procedures, diagnostic codes in order to process all scheduled appointments in the VISTA system in accordance to national and local procedures.

Adheres to changes in laws and regulations that affect veteran's medical benefits entitlement.

Ability to identify system problems, either inpatient or outpatient, that interfere with understanding of universal precautions, infection control, and hazardous materials as they relate to patient care and hospital policies.

Possess the ability to identify patient care needs to determine urgency of request and prioritize workload to act on the issue in the timeframe dictated by the situation.

Knowledge of the patient medical record and check-in/check-out procedures including the application of various VISTA software packages. (Scheduling activities and ADT packages) etc; to carry out the ambulatory care functions of the position. The ability to effectively review and interpret information contained in CPRS is essential.

Must have knowledge of VISTA and CPRS Program for the retrieval of laboratory, radiology results, electronic progress notes, and medication profiles through the computer system.

Knowledge of office automation systems to be used several types of software for various office's needs.

Advanced Medical Support Assistant should possess skill in oral and written communication (Spanish and English) that will enable the employee to effectively evaluate problem situation presented by an upset patient, family member, staff member or resident and to tactfully and professionally resolve the issue in their native language.

Must possess a skill in utilizing the VISTA menu and have a thorough knowledge of the pre­ registration, MCCF, and scheduling options.

Must be able to refer questions regarding VA medical care entitlement and limitations, i.e., agent orange, ionizing radiation, combat veteran's enrollment, dental, fee basis, sharing agreements, CHAMPY A Tricare, primary care enrolment, etc or refer to appropriate parties.

Work Schedule
:
Mon-Fri 7:30am-4:00pm

Compressed/Flexible
:
Not available

Telework
:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #

:000000

Relocation/Recruitment Incentives
:
Not Authorized

Fi

nancial Disclosure Report:
Not required
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