Customer Success Associate

2 weeks ago


Remote, Oregon, United States Gradient AI Full time

About Gradient AI:

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry. Founded in 2018, we have raised $30M from top Insurtech investors to continue fueling our growth. Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets.

About the Role:

We are searching for a Customer Success Associate to join our Client Services team. This person will be responsible for relationship management for our health insurance clients. This individual will act as the customer's trusted advisor, understand the customer's business objectives, and answer questions about the technical components of our solutions.

Key Responsibilities:

Prepare and run regular touch points with clients that include presentations and suggestions for how to optimize our health products Review client dashboards to confirm usability and generate insights on model performance Thoroughly document notes from calls within Salesforce and manage action items with each client Acts as the voice of the customer by delivering feedback to internal teams identifying customer needs, ideas, and challenges Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers

Qualifications:

2+ years' experience supporting clients in the tech industry Highly organized with a strong ability to establish, meet, and exceed time-dated objectives Customer service driven with an ability to build relationships Excellent oral and written communication skills Comfortable using PowerPoint and building presentations Experience working in insurance, specifically health, is a strong plus CRM experience, such as Salesforce, is a strong plus SaaS product experience a strong plus

What We Offer:

A fun, team-oriented startup culture. Generous stock options - we all get to own a piece of what we're building. Unlimited vacation days. Flexible schedule that supports working from home. Paid parental leave. Company-issued Macbook and equipment reimbursement Full benefits package including medical, dental, vision, 401k, and more. Ample opportunities to learn and take on new responsibilities. We are an equal opportunity employer.

Chosen as a top place to work by BuiltIn



  • Remote, Oregon, United States JobGet Full time

    JobGet is the Social Job Network for the Everyday Worker. We're the fastest-growing app for job seekers in the service industries. JobGet serves a massive and underserved population that traditionally has not been supported in growing their careers and financial well-being. We help people get jobs and want to make that process as frictionless and...


  • Remote, Oregon, United States JobGet Full time

    JobGet is the Social Job Network for the Everyday Worker. We're the fastest-growing app for job seekers in the service industries. JobGet serves a massive and underserved population that traditionally has not been supported in growing their careers and financial well-being. We help people get jobs and want to make that process as frictionless and...


  • Remote, Oregon, United States Promenade Full time

    Who we are looking for...Promenade, (formerly Bloomnation) is scaling rapidly and seeking a Customer Success Associate, you will play the vital role of being the primary relationship driver between Promenade and the valued floral partners who use our platform. You will accomplish this by developing world-class B2B partnerships, adhering to industry best...


  • Remote, Oregon, United States ABODO Full time

    We're Changing the Rentals IndustryWe're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech and competitive intelligence software suite with strong growth...


  • Remote, Oregon, United States Restaurant365 Full time

    As an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes. You will manage the long-term relationship by becoming a trusted advisor to some of our largest and most strategic customers. You will work with executive stakeholders and...


  • Remote, Oregon, United States Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...


  • Remote, Oregon, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...

  • Manager, Customer Success

    36 minutes ago


    Remote, Oregon, United States Level Access Full time

    Level Access is a leading accessibility solutions provider, dedicated to ensuring digital equality for all individuals. We are seeking a highly energetic and motivated leader in Customer Success to join our dynamic Customer Experience teamAs Manager of Customer Success at Level Access, you will be responsible for leading a team of Customer Success Managers...

  • Customer Success

    2 weeks ago


    Remote, Oregon, United States AiDash Full time

    Who is AiDash? AiDash is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, and water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon...

  • Customer Success

    4 weeks ago


    Remote, Oregon, United States AiDash Full time

    Who is AiDash? AiDash is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, and water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon...


  • Remote, Oregon, United States NetBrain Technologies Inc. Full time

    Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the...


  • Remote, Oregon, United States Revalize Full time

    Company DescriptionAt Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers...

  • Customer Success Manager

    10 minutes ago


    Remote, Oregon, United States RevenueWell Full time

    Founded in 2010, we started RevenueWell because we saw a way to use the latest marketing automation technology to help dentists build better, more connected relationships with their patients and communities. We think it's a problem worth solving, and thousands of dental practices across the country seem to agree. The company has grown very quickly over the...


  • Remote, Oregon, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Remote, Oregon, United States Security Innovation Full time

    Security Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of our customers while ensuring customers get the most value out of our solutions...


  • Remote, Oregon, United States SailPoint Full time

    The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer.The Director of Customer Success is responsible for overall customer retention and satisfaction, as well as building and managing business relationships...


  • Remote, Oregon, United States Butter Payments Full time

    Butter is building the payments stack for the modern subscription company. We're creating an inclusive remote-first culture that enables our employees to contribute from anywhere in the world. Come join our team to help modernize subscription paymentsSummary:As the VP of Customer Success, you will lead the customer success function to define and implement...


  • Remote, Oregon, United States Butter Payments Full time

    Butter is building the payments stack for the modern subscription company. We're creating an inclusive remote-first culture that enables our employees to contribute from anywhere in the world. Come join our team to help modernize subscription paymentsSummary:As the VP of Customer Success, you will lead the customer success function to define and implement...


  • Remote, Oregon, United States BlackLine Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doingAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our...


  • Remote, Oregon, United States Forte Full time

    As a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer experience. Most importantly,...