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AL/GL Fast Track Manager

3 months ago

Other US Location AIG Full time

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Examiner III, Accident & Health to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Auto/General Liability Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

As a member of the Claims team you will be responsible for managing a unit of Fast Track Claim Specialists handling first and third party auto liability claims, minor injury claims and low complexity general liability losses. This will include, but not be limited to, providing direction to Fast Track Claim Specialist, performing claim file reviews, ensure compliance with operation guidelines and monitor performance. This position reports to an Assistant Vice President of Casualty Claims and will work closely with other Claim Managers, clients, internal partners and brokers.

How you will create an impact

  • Provide technical expertise and mentoring to assigned staff with the focus of producing high quality work on assigned claims.
  • Manage staff to ensure departmental standards and policies are adhered to to produce the appropriate claim outcomes for customers and business partners.
  • Maintain an active claim diary and use it to provide continual direction and feedback regarding claim handling, evaluation, and disposition strategy on a file-by-file basis.
  • Partner with other Business Units as necessary to make AIG our insured's most valued insurer.
  • Participate in select claim file reviews.
  • Report Management – Performance Metrics Analysis.
  • Operational Compliance Management – Medicare Exclusions and Vendor Management.
  • Special Projects.
  • Addressing shared service support to assure timely payments are made, claim set up efficiency, etc
  • Manage HR/Shared Service Matters to include Disciplinary Actions and LOA's
  • Staff Meetings.
  • CE and/or other training.

What you'll need to succeed

  • 6 or more years of industry experience.
  • Strong Leadership and business acumen skills,
  • Ability to self study and pass Casualty License Exams.
  • Excellent communication skills, both written and oral.
  • Strong interpersonal and negotiating skills.
  • Demonstrated decision making skills.
  • Ability to work independently or on a team.
  • Demonstrated time management and organizational skills.
  • Knowledge of all Microsoft applications is required.
  • Bachelor's Degree preferred.

Ready to take your career to the next level? We would love to hear from you.

#LI-PA1
#LI-Hybrid

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to



Functional Area:



CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.