Lead IT Specialist

4 weeks ago


Washington, Washington, D.C., United States Bureau Of The Fiscal Service Full time

NOTE:
Based on current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

As a Lead IT Specialist (CUSTSPT), you will:

Provide daily operational support for end user workstations, mobile devices, peripherals, shared resources, and end user account administration through troubleshooting of systems and equipment, training and advisory assistance, and diagnosis and resolution of operating problems along with providing inventory management support for end user devices.

Receive, evaluate, and respond to customer reports of systems and or equipment failures. Prioritize, schedule, and track requests and problems identified to ensure timely and complete responses to users.

Maintain close contact between users and those responding to requests to ensure that all issues related to the request are identified and reconciled.

Restore service by diagnosing and resolving a wide range of operating problems.
Respond to routine IT incidents and service requests providing appropriate and prompt solutions.

Troubleshoot difficult or recurring issues in conjunction with team members and Fiscal Service Information and Security Service staff to identify variables and possible fixes.

Provide software support for standard desktop applications.
Research, identify, and implement corrective actions for scan findings and vulnerabilities.
Coordinate and assist with monthly patching preparation and testing.

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