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Lab Computing Support Analyst
4 months ago
Description:
Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions
- Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
- Some troubleshooting of lab instruments\lab computer systems interfaces. Assist in data storage solutions
- Take an active role in the Incident Response and Problem Management processes, representing the desktop environment. Provide root cause analysis for problems and measures to mitigate future occurrences for re-occurring issues
- Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation
- Work with instrument vendors as needed in troubleshooting network or connection issues
- New PC and refresh deployments are also part of the duties
- Provide positive customer experiences when working with users
Skills:
lab equipment, Support, Active directory, Desktop, Windows, Customer service, Troubleshooting, Office 365, Technical support
Top Skills Details:
lab equipment,Support,Active directory,Desktop,Windows,Customer service,Troubleshooting,Office 365,Technical support
Additional Skills & Qualifications:
3+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
- Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills
- Experience in using a ticket system experience is a plus
- Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills are required
- Hands-on experience with Windows/Linux/Mac OS environments
- Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems
- Ability to understand and follow GxP application support documents including SOPs and technical configurations documents
- Ability to work with all levels of staff within and outside of IT and outside the organization
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
- Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
- Strong written and verbal communication skills
- Associate Degree or technical institute degree or equivalent experience required
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
