Branch Coordinator
4 weeks ago
Description:
This role is responsible for supporting daily operations of the local branch office and delivering customer happiness through effective communication, problem solving, and efficient processes. This role is not eligible for telecommuting.
Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.
Review incoming faxed orders and determine action to be taken.
Collaborate with back-office qualification teams to facilitate timely processing of orders.
Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.
Greets and supports walk in customers.
May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
Handle requests for audit and documentation purposes.
Collect payment and billing information as needed.
Order inventory or office supplies.
Performs other duties as required.
Skills:
Customer service oriented, Customer service, health insurance, inbound and outbound calls, medical terminology, data entry
Top Skills Details:
Customer service oriented, Customer service, health insurance
Additional Skills & Qualifications:
Good organizational skills.
Strong customer relations and problem-solving abilities.
Strong phone skills.
Strong interpersonal and teamwork skills.
Ability to multi-task effectively.
Ability to communicate effectively in person, on the phone and electronically.
If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
Computer Skills
Microsoft Office programs.
Basic printing/faxing/scanning.
About Aston Carter:Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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