Consumer Experience Product Associate

1 month ago

Brooklyn, New York, United States JPMorganChase Full time

Job Description
Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love. Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Consumer Experience Product Associate within Chase Media Solutions, you will be a key player in the design and development of the next generation of Chase Offers to deliver value to Chase customers beyond the core financial product features. You will help craft the product strategy, develop market-leading product innovations, and propel the Chase Offers consumer experience evolution. In addition, you will work on analyzing market trends, consumer research and behavior data to define, execute and monitor consumer experiences on mobile and web channels. This is an exciting opportunity to impact all aspects of the consumer shopping journey including intent capture, offer relevance/personalization, reward structures/fulfillment, loyalty programs and consumer communications such as alerts and emails
Job responsibilities

  • Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
  • Consider and plan for upstream and downstream implications of new product features on the overall product experience
  • Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
  • Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle
  • Write the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

  • Understanding of the advertising ecosystem - including technical capabilities and data management required for the digital advertising business, and an informed point of view on the industry's direction and needs
  • Experience working on consumer digital products, operations, servicing and controls partners to align roadmap
  • Understanding of modern web technologies, web application frameworks and mobile native technologies

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

  • Senior Product Delivery Associate

    1 month ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.As a Senior Product Delivery Associate in...

  • Experience Research Senior Associate

    3 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Join our innovative, design-led transformation team and help us reimagine the customer experience.As a Senior UX Researcher in our innovative, design-led transformation team, you will use Design Thinking methodology to develop empathy for our product's users. You will work closely with local and global multidisciplinary teams to deliver high...

  • Digital Connectivity Senior Product Associate

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description OverviewThe Digital Connectivity Senior Product Associate will be responsible for driving a world-class, end-to-end experience with our third party software and service providers integrations (e.g., ERP, TMS, HRIS, CRM, PMS). This role will be working at the forefront of driving digital innovation by embedding banking services within other...

  • User Experience Product Designer, Vice President

    4 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Product Designer, Vice President in Employee Experience Design , you will play a pivotal role in shaping the employee experience across our products and services. Leveraging your deep knowledge of design and research...

  • Senior Product Associate, Digital Payments

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value...

  • Product Associate, Mutual Funds and Money Markets

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer...

  • Senior Associate- Vice President-Fusion Product Manager

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description The buy side gains a competitive advantage by using Fusion, as their data is seamlessly integrated and combined across multiple sources into a single data model. Leveraging this model allows for data-driven insights downstream to generate investment and operational alpha. Fusion is a cloud-native data solution built for institutional...

  • Vice President, Merchant Experience Product Manager

    4 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Offers & Shopping is dedicated to leading measurable outcomes for brands and real benefits for our customers. Our ad solutions leverage our strong merchant relationships, our 65mm customer base, and industry leading customer insights to find, attract, and engage intended audiences throughout their shopping journeys.As a Vice President,...

  • Yogurt Production Associate

    4 days ago

    Brooklyn, New York, United States White Moustache Full time

    Job OverviewABOUT THE WHITE MOUSTACHEThe White Moustache is a renowned Brooklyn-based producer of artisanal yogurt. Joining our team means becoming part of a dedicated group of individuals who take pride in ensuring that every jar, bottle, and box meets our high standards of excellence. We craft each batch of yogurt in-house using locally-sourced milk and...

  • Securitized Products Group

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Seeking an Associate for our Securitized Products Group within the Corporate Investment Bank division.Within the Global Securitized Products Group, members of the Residential Structured Finance (RSF) Team work with various groups within the company and counterparties outside the firm to analyze residential mortgage loans to facilitate the...

  • Experience Design Vice President

    1 month ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Shape the future of user experience with strategic design initiatives that blend business needs and user insights.As a Vice President Experience Design in DXD Securities Services & CDAO you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices...

  • AI Product Manager

    1 month ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description The Chief Data & Analytics Office (CDAO) at JPMorgan Chase is responsible for accelerating the firm's data and analytics journey. This includes ensuring the quality, integrity, and security of the company's data, as well as leveraging this data to generate insights and drive decision-making. The CDAO is also responsible for developing and...

  • Product Director

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.As a Product Director in Human Resources, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage...

  • Product Strategy

    3 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Job Description Connected Commerce is a new and innovative line of business, dynamically designed to expand Chase's business ventures beyond core financial services. We are focused on building the future of Chase's digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers...

  • AI Product Manager

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description The Chief Data & Analytics Office (CDAO) at JPMorgan Chase is responsible for accelerating the firm's data and analytics journey. This includes ensuring the quality, integrity, and security of the company's data, as well as leveraging this data to generate insights and drive decision-making. The CDAO is also responsible for developing and...

  • Experience Design Specialist Executive Director

    3 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Join our diverse team of professionals from top tech giants, blockchain innovators, and FinTech unicorns, as we build a new venture. We value autonomy, cross-functional collaboration, and intellectual curiosity. Our mission is to bring innovative products to market that solve real-world problems. We prioritize a human-first approach,...

  • E-Commerce Product Management Associate

    4 days ago

    Brooklyn, New York, United States AB Hires and Consulting Full time

    Job OverviewAB Hires and Consulting is seeking a dedicated E-Commerce Product Management Associate to join our dynamic team. Our firm specializes in collaborating with prominent corporations and innovative businesses to transition their reputable brands and established physical products into the thriving landscape of digital commerce.This pivotal role...

  • Market and Product Expansion Manager

    4 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Leverage your analytic skillset to unlock the future of product innovation and help shape how clients experience our offerings with the right pricing and positioning. As a Market and Product Expansion Manager in Global Payments Solutions, you are an integral part of the team whose work supports the successful release and adoption of products....

  • Strategy Associate

    1 month ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description As a Strategy Associate on The Community and Business Development Strategy team, you will support building approaches for services and products that meet the Financial Health needs of our key underserved and underrepresented segments while working with our Community Managers to deploy these solutions nationally. You will be responsible for...

  • Customer Experience Specialist

    16 hours ago

    Brooklyn, New York, United States RevZilla Motorsports LLC Full time

    About the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at RevZilla Motorsports LLC. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and creating memorable experiences for our customers.Key Responsibilities:Provide every customer with a great experience,...