Patient Experience Navigator, Radiology

2 months ago

Salem, Oregon, United States Mass General Brigham Medical Group Full time
Radiology Patient Navigator - Radiology at Salem, NH

About Us

Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. MGB Medical Group will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.

We aspire to be people's first choice for health and care

- rooted in well-being and kindness -

by bringing world-class care closer to home (or at home) and

being the bridge to world-renowned hospitals and research when needed.

We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization.

Our core values are shared fundamental beliefs that guide our decision-making and behavior

and bind us together as a team. At MGB Medical Group, we are:

• Bravely Human: We approach our work with empathy, vulnerability, and kindness.

• Clearly Honest: We seek to provide clarity amongst our teams and patients.

• Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.

• Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.

• Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.

The Opportunity: Radiology Patient Navigator - Radiology at Salem, NH

Why This Role Is Important

Reporting to the Radiology Manager, The Radiology Patient Navigator will work directly with Radiology Patients and Radiologic Technologists to ensure the flow of the department is efficient and patient experience is top priority.

What You'll Work On

The Radiology Patient Navigator - Radiology at Salem, NH will be primarily accountable for:

• Provide competent, compassionate patient care

• Phone intake as well as exam prep reminder calls

• Coordination of Patient Care

• Managing follow up Radiology Appts, annual visits

• Assist patient with scheduling exams in other departments

• Communicate plan of care to other team members within Radiology

• Act as a patient advocate

• Assist in changing patients for and after exams

• Administrative duties

• Receive and schedule Radiology Appts

• Support modality technologists where and when appropriate

• Document verbal and written correspondence with patient in Epic

• Maintain strong working relationships with other departments in order to facilitate efficient patient care.

• Perform each essential duty satisfactorily and be able to demonstrate any knowledge and skills necessary to provide care appropriate to the needs of the patients serviced in the Radiology Department.

Preferred Experience and Skills

• Experience working in Radiology is preferred

• Radiology experience preferred

• Epic Radiant experience preferred but not required

• Excellent listening and communication skills

• Must be self-directed and able to organize multiple tasks

• Those interested in applying should have a drive for continuous improvement and challenging the status quo, we are striving to be transformative and deliver cutting edge care utilizing the latest technologies.

Qualifications
About You
  • High school degree required; Bachelor's degree preferred
  • At least 1-3 years of experience in high touch customer service or patient-facing roles
  • Strong written and verbal communication skills
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure and consistently stepping up to take action on challenges
  • Proficiency in technology including navigating the internet and using multiple software systems simultaneously
  • Proficiency with an EHR, Epic experience preferred
Preferred Experience and Skills

• Experience working in Radiology is preferred

• Radiology experience preferred

• Epic Radiant experience preferred but not required

• Excellent listening and communication skills

• Must be self-directed and able to organize multiple tasks

• Those interested in applying should have a drive for continuous improvement and challenging the status quo, we are striving to be transformative and deliver cutting edge care utilizing the latest technologies.

How We'll Support You
  • Productive and positive team-based environment
  • Collaborative approach to delivering high-quality relationship-centered care
  • Opportunities for ongoing professional development and growth
  • Opportunities to provide feedback and contribute to innovation across MGBIC
  • Career ladder with increased compensation tied to leadership and contribution to the organization
EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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