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Field Service Manager

1 month ago

Chicago, Illinois, United States Grundfos Full time

Do you have experience in managing the execution of repair and maintenance work? Is customer satisfaction one of your top priorities? Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings?

Then we have an interesting position in Grundfos for you.

What is the job about?

We at Grundfos USA are looking for a Field Service Manager to manage our Aurora, IL service center.

As a Field Service Manager, you are responsible for the execution of repair and maintenance work, as agreed with the customer. Repair and maintenance take place either in the service center or on the field. You will be responsible for customer satisfaction in the assigned market, are technical accountable and work independently or together with ASPs (Authorized Service Partners) to address customer requests in an efficient and professional manner.

In this role, you will report to the Head of Service Delivery, Mid West and work on-site at our Aurora, IL service center.

Your main responsibilities:

Conducts risk assessments for tasks and reports Safety, Health, and Environment concerns. Performs disassembly, inspection, troubleshooting, repair, and replacement of parts for pumps, pump systems, and accessories in field service environments. Provides advice to customers on system shortcomings and offers solutions to prevent problems. Assists in identifying and resolving service and warranty issues, assigning technicians, and maintaining service schedules to meet commitments. Maintain a dynamic and efficient service schedule and assign service technicians to service calls while optimizing response times and ensuring service quality. Prepares comprehensive service reports, registers product quality issues, and diligently records work hours. Supports project execution, executes maintenance services, and communicates relevant information to stakeholders. Supervises and directs onsite service provided by ASPs, ensuring compliance with service standards. Provides technical support to ASPs and manages complex projects. Contributes to maintenance contract content, performs root cause analysis on downtime events, and mentors junior technicians. Demonstrates 5S culture adherence, prepares quotes for out-of-warranty repairs, and gathers installed base information. Pursues ongoing learning and development, masters service tools, and upholds Grundfos core values.

Your background

We imagine that you have:

Technical education or knowledge of electrical/mechanical engineering. 5 -7 years of work experience in the industry or comparable environment. Experience managing a team of technicians or field engineers. Knowledge of controls, remote monitoring and connectivity would be an asset. Experience driving well-defined processes within the service environment. Ability to participate in work with processes or projects within the service environment. Knowledge of safety standards and best practices in relation to workshop and field service. Knowledge of best practices and systems in the service environment Managing small team projects, work and efforts.

Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.

What's in it for you?

You'll be an invaluable part of our global leadership team, a diverse network of pioneers guiding others in seeing possibilities, not problems. You'll be instrumental in spreading our optimistic, can-do attitude to advance global innovation and a clear sense of purpose, embodying our six core values, guiding our colleagues in living them day by day, and making a difference in global projects. We support you in navigating your own career and development path, offering you tools to hone your leadership craft, both within your field and to broaden your interest or expertise in areas such as diversity & inclusion, coaching and culture.

In addition, your day-to-day benefits include:

If you'll be working from your home office, we'll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year. Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program. Annual bonuses, parental support, internal well-being consultants and programs. Access to the modern Grundfos Academy to pursue further both personal and professional development.

If this job sounds interesting, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.

We look forward to hearing from you.

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