Data Center Technician 3

Found in: beBee jobs US - 2 weeks ago


Atlanta, Georgia, United States Databank Full time

DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.The Data Center Technician III provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems.As a member of the Operations Team, the Data Center Technician III is expected to handle trouble tickets and remote hands requests from inception through resolution.Data Center Technician III are tasked with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber.Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues accordingly and drive both internal and customer compliance to the company's security standards.Responsible for Cost efficiency, Outage management, Change management and Compliance within Data CenterComfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment.Previous NOC/SOC/IOC experience and/or data center experience preferred.


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