General Manager

4 weeks ago

Bellevue, Washington, United States Zenoti Full time

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500TM and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit:


Position Overview:

The Fintech Business Unit at Zenoti is responsible for delivering an elevated payments experience for guests and a hassle-free experience of money movement for owners and finance controllers. We offer a rich set of product capabilities targeted towards payments processing, business-to-business transaction processing, and early wage access scenarios at scale.

As the Vice President of Fintech Solutions at Zenoti, you will be a strategic leader responsible for building and executing the overall business strategy and managing the P&L for the Fintech Business Unit. The ideal candidate will have a deep understanding of the Fintech industry specifically payment processing and other fintech capabilities including but not limited to early wage access, business loans, BNPL etc and a proven track record of building fintech products at scale.

Responsibilities

Strategic Leadership:

  • Evolve Fintech vertical as a strong revenue and growth engine for Zenoti
  • Develop Fintech partner ecosystem to enhance value and market leadership of Zenoti Fintech product offerings
  • Establish and execute go-to-market strategy to attract and sign new customers; work cross-functionally to ensure product launches are successful

P&L and Operations:

  • Own the Fintech P&L and constantly identify avenues to optimize costs and improve profitability
  • Work with the team to develop, implement, and manage business processes, systems that optimize business functions to meet organizational goals and initiatives
  • Leverage deep domain expertise to effectively drive various programs and initiative to create business value, aligning multiple stakeholders.
  • Enhance the capabilities of global teams around compliance, regulations, risk and fraud as 100x more businesses onboard Zenoti platform

Metrics and Reporting:

  • Establish and monitor key performance indicators (KPIs) specific to Fintech domain.
  • Provide regular reports and insights to the executive team, demonstrating the impact of Fintech BU on overall business goals.

Team Leadership and Cross functional collaboration:

  • Build, lead, and inspire a high-performing Fintech team focused on client acquisition and retention.
  • Foster a culture of innovation, collaboration, and continuous improvement within the BU.
  • Work closely with sales, CX, product, and other cross-functional teams to ensure alignment and collaboration on go-to-market strategies

Skills and Experiences

  • 15+ years of experience, with 8+ years of experience in leadership positions in Payments and Fintech domain in the North American market, in platform or product companies
  • Demonstrated deep Fintech product experience and thought leadership
  • Strong business acumen and experience in running P&L
  • Strong leadership and team building skills with a proven ability to influence others
  • Ability to work with global, distributed teams and 24x7 operations
  • Able to create a vision and organization that can scale quickly

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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