Associate Salesforce Administrator

Requisition ID: 78488

NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.

Position Specific Description

NextEra Energy is looking for an Associate Salesforce Administrator who is motivated, detail-oriented and growth-focused. With the support of our Salesforce team, this individual will take charge of the quality of our Salesforce platform updates and data, along with broader contributions to the day-to-day configuration, support, maintenance and improvement of our SFDC environment. They will primarily utilize Sales Cloud-Service Cloud, custom objects and integrated applications. You will work closely with teams and subject matter experts to assist in identifying, developing, testing and deploying new business processes on the platform.

The ability to learn quickly, stay organized, and communicate effectively is vital for success. An affinity for data management, technical documentation and app building will stand out. The ideal candidate will be interested in cultivating their Salesforce skills and taking on additional responsibility over time.

Qualifications

• Bachelor's degree preferred. Salesforce Administrator Certification or at least 3 years' experience configuring or testing Salesforce Lightning in Sales Cloud required. Equivalent combination of education and experience might be considered.
• Proficiency required in Salesforce administrative skills, such as user and profile management, custom objects, page layouts, record pages, flows, validation rules, reports and dashboards
• Understanding of the Salesforce data model, Security model and practical knowledge in importing, exporting and cleaning data required
• Ability to translate user requirements into project scope and test scenarios required
• Familiarity with org-based or package development models preferred
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of best practices and functionality
• Good understanding of Salesforce integrations: REST and Bulk APIs
• Strong data management abilities

Core Competencies Required

• Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships, and cross functional partnering
• Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards
• Communication: Excellent communication skills needed to work with Technical Team, management and end-users. Attention to details and strong writing skills

Key Responsibilities

• Work closely with stakeholders, admins and end users to define requirements for internal applications and process improvements primarily related to and shepherd those initiatives through build, UAT, and release
• Provide frontline support of the platform, resolving issues & handling requests as they surface
• Create and manage reports and dashboards for all levels of the organization
• Complete general administrative tasks such as user administration and customizing apps, objects, layouts and fields
• Collaborate in the planning, design, development, testing and deployment of new and improved apps, integrations, automation and other enhancements
• Meet with decision makers and end users to gather, understand and define/document requirements and goals
• Provide feedback to contribute to business logic and improvements to user experience, navigation, and design
• Work collaboratively or independently according to the scope of the project

This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position works to ensure the reliability, performance, security, and continuity of IT systems, as well as to ensure that excellent technical support services are provided.

• Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes and enhances existing or new systems

• Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology

• Automates the handoff of code releases from development to operations (DevOps)

• Participates in the change management and service ticket management processes including receiving, resolution monitoring, and ensuring customer satisfaction

• Builds strong working understanding of the solution being delivered

• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems

• Designs, develops, and tests experimental application work to test new ideas with bounded cost and time frames

• Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation

• Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required

• Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed

• Performs other job-related duties as assigned

• High School Grad / GED

• Bachelor's or Equivalent Experience

• Experience: 0+ years

• Bachelor's - Information Systems

Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: NextEra Energy Project Management, LLC
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.