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General Summary of Position
The telecommunications team at MedStar
Southern Maryland Hospital has a Full Time opening for a Switchboard
Operator. This position requires rotating weekends and the availability to
cover day, evening, and overnight shifts when needed. The Switchboard Operator is the
first point of contact for callers and will provide general information and
transfer calls as needed.

Primary Duties and Responsibilities

Operates telephone switchboard and routes calls to the proper area in the hospital.Contact necessary persons involved in a code, Rapid Response, C-Port, or Stroke.Provides general information to the public.Places long distance calls for the hospital and assists patients with long distance requests.Monitors all emergency alarm systems for the hospital.

Minimum Qualifications
Education

• High School Diploma or GED required.

Experience

• 1-2 years Prior operator experience either as a telephone company operator or a doctor's office receptionist required.

Knowledge, Skills, and Abilities

• Ability to comprehend and follow the policies and procedures for Southern Maryland Hospital Center.
• Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position.
• Ability to demonstrate ethical behavior that supports the hospital's mission, values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.
• Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.
• Ability to work effectively with people from a variety of culturally diverse backgrounds.
• Ability to maintain patient confidentiality.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

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