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Customer Success Manager

3 months ago

Other US Location Enerex Full time

Company Description

Enerex is Retail Energy's trusted data platform, providing secure connectivity the entire value chain: Brokers, Suppliers, Agents, Customers and Utilities to drive efficient transactions.
Our flagship service, Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of US commercial and industrial (C&I) transactions.

Job Description

Our Customer Success Managers are empowered to own the entire post-sales process, taking over immediately after contract execution and leading our clients on an engaging customer journey and into long-term immersion of our software in their day-to-day business. The ideal candidate is nimble and able to adapt to conquer the task at hand. One day may include answering Zendesk tickets, mapping client data, and conducting training – all before noon. We provide the tools and training to make you that good. Our technology ecosystem is built around Microsoft productivity tools: Teams, OneDrive, Office, etc.

With a good eye for good UI, our CSM's help shape our products by listening to clients, keeping up with the industry, and communicating ideas to our development team. We then circle back with customer communications to celebrate new features and help our clients adopt best practices.

While we all have clients assigned specifically to us, let's face it – we're all better at some things than others. We find our niches and gravitate to specialize in some areas. Maybe you'll find your groove doing CRM training, writing knowledge base articles, or putting the finishing touches on a new enhancement by doing some UI/UX review. Our company motto of "all for one and one for all" (#A4004A) guides us as we work together and capitalize on our strengths.

Qualifications

Can quickly diagnose customer issues, provide seamless resolutions, and effectively share this information with other team members.

Is friendly, outgoing, empathetic and customer-focused.

Has a team player mentality and the ability to gel with an established team.

Will take ownership of a project and see it through to completion, even with obstacles.

Is a self-starter with a strong work ethic and superior attention to detail.

Can work independently on multiple projects simultaneously with minimal direction.

Has excellent written, verbal and interpersonal communication skills.

Additional Information

Benefits

  • Work from your home office - potential for occasional marketing trip
  • Health Insurance - premium paid 100% for employee
  • Paid Time Off - 3 weeks + company holidays