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Assistant Manager: Customer Experience

3 months ago

Harvey, United States World Market Full time
Who We Are


For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter.

From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor, we offer a high-quality assortment at a great value you won't find anywhere else.

And, while diversity of product is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team.

Each and every individual's contribution and unique perspective matter and inspire us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful.

What You'll Do

In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.

Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
Consistently exemplify, maintain, and foster the culture and values of World Market.

Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.

Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
Additional duties and responsibilities as assigned by and in the absence of the Store Manager.

Essential Duties and Responsibilities of Customer Experience / Operations
Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
Drive customer engagement behaviors to support all loyalty initiatives.
Assist the Store Manager with all timekeeping responsibilities, including effective scheduling, timekeeping functions, and attendance management.
Assist Store Manager with recruiting and hiring responsibilities; prioritize timely scheduling of interviews, onboarding/orientation, and training.
Support and maintain Loss Prevention routines to support profitability initiatives.
Complete Direct Store Orders and validate proper receiving.
Manage all supply/fixture ordering and any facilities and maintenance issues.
Responsible for validating, reconciling, and filing all monthly paperwork.

What You'll Bring

Leadership skills including:

Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.

Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
Minimum Age 21 years.
Ability to lift up to 40 lbs.

Why We Love It
Flexible scheduling to support your work-life balance.
Associate discount to World Market
A fun and supportive work environment where you feel welcome and safe.
A culture of inclusion that empowers you to be your best authentic self.
Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.

As of your first day of employment, you will be eligible to receive an employee discount at Cost Plus World Market stores.

Additionally, you may select a member of your household, a dependent, or a member of your immediate family to be your "Designated Shopper" receiving the same employee discount you do.

Benefits eligibility is based on position and classification. Please speak with your Hiring Manager for more information. Benefits eligible employees will be sent a benefits package three to four weeks prior to their eligibility date.

Cost Plus World Market is pleased to offer its eligible employees a comprehensive benefits package including Medical, Dental, Prescription Drug, Life and AD&D Insurance, and a Flexible Spending Account Program.

After 1 year of service during which you have worked at least 1,000 hours, you may also be eligible to participate in the Company's 401(k) retirement savings plan.