Supervisor, Retail Operations

2 weeks ago

Coral Springs, Florida, United States teamworkonline Full time

The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history. Off the ice, the business is experiencing growth across all key metrics and our revenue is at an all-time high. The organization is expanding outside of Amerant Bank Arena via the renovation of the FTL War Memorial/Baptist Health IcePlex in downtown Fort Lauderdale. This state-of-the-art ice facility will feature two regulation-size rinks, including a team practice rink with stadium seating, the Panthers' new practice facilities spanning over 33,000 of offices and off-ice training facilities, and a 4,000-capacity music theatre for live entertainment. The future is bright, and we are very proud of what we are building in South Florida.


Job Title: Supervisor Retail Operations
Department: FLA TeamShop - IceDen
Reports To: Retail Manager
FLSA: Exempt
Employment Type: Full-Time
Location: Florida Panthers IceDen, Coral Springs, FL


Job Summary:
The Retail Supervisor has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Supervisor is responsible for enhancing customer experience and sales generation in the following areas.


Essential Duties and Responsibilities :

Specific duties include but are not limited to:

    • Assists in purchasing, receiving, and invoicing
    • Supervises retail sales associates
    • Processes sales on point of sale
    • Responsible for maintaining accuracy of cash drawer
    • Greets and assists guests
    • Assists with fitting guests in hockey and figure skating equipment and finding correct sizes
    • Sharpens skates and repairs equipment
    • Assists guests with purchasing decisions
    • Maintains pro-shop as merchandised
    • Maintains cleanliness of all retail areas
    • Applies names and numbers to jerseys with heat press
    • Additional projects tasks and events assigned
    .


Qualifications:

  • Supervisory experience
  • Retail experience
  • Familiar with hockey and figure skating equipment fittings, repairs, and sharpening
  • Must be highly organized with the ability to multi-task
  • Self-starter with a high degree of enthusiasm, creative vision and ability to lead in a high-stress environment
  • Be able to make decisions in a fast-paced atmosphere
  • Must have strong interpersonal communication skills

Position Type/Expected Hours of Work:
This is a salaried position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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