Current jobs related to Regional CX Strategy Manager, US Ag - Research Triangle Park - BASF SE

  • Ag Professional Development Program _ Commercial Business Class of 2025

    4 weeks ago

    Research Triangle Park, United States BASF SE Full time

    Ag Professional Development Program - Commercial Business Class of 2024   At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in...

  • Customer Portfolio Marketing Manager

    2 weeks ago

    Research Triangle Park, United States BASF SE Full time

    Now hiring! Customer Portfolio Marketing Manager - Research Triangle Park, NC We are looking for a Customer Portfolio Marketing Manager to join our Agricultural Solutions team in Research Triangle Park, NC.   Come create chemistry with us! We are seeking a professional like you to lead the Customer Portfolio Strategy for our US Ag Solutions Business. You...

  • Trait Technology Launch Manager

    1 month ago

    Research Triangle Park, United States BASF SE Full time

    Now Hiring! Trait Technology Launch Manager - Soy Research Triangle Park, NC   The world needs creative solutions. We need YOU!   Where the chemistry happens… Are you ready to make a big impact in the world of agriculture? We are seeking a dynamic and enthusiastic Soy Crop System Traits Marketing Manager to launch and manage our new Soy Cyst...

  • Digital Product Implementation Manager

    2 months ago

    Research Triangle Park, United States BASF SE Full time

    Now Hiring! Digital Product Implementation Manager - Marketing, AgInsights & Agronomics - RTP, NC Research Triangle Park, NC   The world needs creative solutions. We need YOU!   Where the chemistry happens… The job purpose of a Digital Implementation Manager (DPIM) is to ensure the successful implementation of digital products within APN. The...

  • Regulatory Risk Manager

    4 months ago

    Research Triangle Park, United States BASF SE Full time

    Now Hiring! Regulatory Risk Manager   Research Triangle Park, NC   The world needs creative solutions. We need YOU!   Where the chemistry happens… We are looking for a Regulatory Risk Manager to be responsible to lead the development of risk mitigation strategies across the portfolio. In this role you will consult regulatory affairs managers,...

  • Ag Professional Development Program

    4 weeks ago

    Research Triangle Park, United States BASF SE Full time

    Ag Professional Development Program - Sales and Marketing   The world needs solutions, and we need you! At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical...

  • Ag Professional Internship Program

    4 weeks ago

    Research Triangle Park, United States BASF SE Full time

      We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance but also your personality matter to us, without regard to gender, age,...

  • Internal Communications Manager

    1 month ago

    Research Triangle Park, United States BASF SE Full time

    Now hiring! Internal Communications Manager - RTP, NC   We are looking for a Internal Communications Manager to join our AP team in Research Triangle Park, NC.   Come create chemistry with us!   Responsible for developing and executing communication plans, strategies, and tactics that enable, engage, and empower key internal stakeholders across the...

  • Marketing Lead Seed Treatment

    1 month ago

    Research Triangle Park, United States BASF SE Full time

    Now hiring! Marketing Lead Seed Treatment - NA - Research Triangle Park, NC Durham-Raleigh, NC We are looking for a Marketing Lead Seed Treatment North America to join our Agricultural Solutions team in Research Triangle Park, NC.   Come create chemistry with us! We have an immediate need for a Marketing Lead – Seed Treatment North America to lead a...

  • Manager, Business Insights

    2 weeks ago

    Research Triangle Park, United States Biogen Idec Full time

    Job Description The Manager of Business Insights plays a vital role in our Patient Services (PS) department by overseeing reporting and data analysis to support contact center operations, vendors, and strategic patient programs. Key responsibilities include leading the design, development, and implementation of new reports and metrics, as well as evaluating...

  • Senior Director, Customer Experience Strategy

    2 weeks ago

    Schiller Park, Illinois, United States Encore Global Full time

    Job SummaryEncore Global is seeking a highly experienced Senior Manager, Customer Experience Measurement to lead our voice of the customer programs and drive engagement, satisfaction, loyalty, retention, and advocacy within our customer base.Key ResponsibilitiesManage and oversee the end-to-end delivery of CX programs, including customer journey mapping,...

  • Digital Innovation Manager AgroStart

    2 months ago

    Research Triangle Park, United States BASF SE Full time

    Now Hiring! Digital Innovation Manager - AgroStart Research Triangle Park, NC The world needs creative solutions. We need YOU!   Where the chemistry happens… The AgroStart team is growing! Join AgroStart and be part of the team that is driving digital innovation for BASF’s Ag business and making a real impact by collaborating with entrepreneurs to...

  • Regional Manager

    3 days ago

    Deer Park, United States Wonder Full time

    About Us  Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs...

  • Sr. Research Scientist

    1 month ago

    Research Triangle Park, United States BASF SE Full time

    Now hiring! Sr. Research Scientist We are looking for a Sr. Research Scientist to join our Agricultural Solutions team in Research Triangle Park, NC.   This position offers a hybrid working arrangement - 3 days in the office per week, and 2 working remotely from home. Domestic relocation assistance is available, if applicable.    Come create...

  • Clinical Supply Operations Manager

    3 weeks ago

    Research Triangle Park, United States Biogen Full time

    About This Role The Global Clinical Supply Chain (GCSC) is looking to hire a Clinical Supply Operations Manager to assure a high level of compliance and effectiveness for GCSCs operations. GCSC’s goal is to deliver medicines across the world to all patients enrolled in Biogen’s Clinical Studies. The function’s responsibilities include the production...

  • Sr. Manufacturing Control Specialist III

    3 weeks ago

    Research Triangle Park, United States Biogen Full time

    About This Role As the Sr Manufacturing Control Specialist III, you will be responsible for the oversight and maintenance of the risk assessments and technical assessments at Biogen's Research Triangle Park - Pharma Site. Reporting to the Head of Manufacturing – ASO and OSD, your expertise in microbiology, manufacturing, and facility controls will play...

  • Sr. Reliability Engineer I

    2 weeks ago

    Research Triangle Park, United States Biogen Full time

    Company Description Job DescriptionAbout This RoleThe Sr. Reliability Engineer I applies Reliability Engineering methodologies to optimize design requirements and performance of critical assets across the site. Originates and develops analysis methods for determining reliability of components, equipment and processes. Acquires data and analyzes the data....

  • Enterprise Data Architect

    2 weeks ago

    Research Triangle Park, United States BASF SE Full time

    Now hiring! Enterprise Data Architect - Research Triangle Park, NC We are looking for a Enterprise Data Architect to join our Agricultural Solutions team.    Come create chemistry with us!   BASF’s Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into  all...

  • Patient/Clinical Outcomes Assessment Scientist

    10 hours ago

    Research Triangle Park, United States Alphanumeric Systems Inc. Remote Work Freelance Full time

    Alphanumeric is hiring a PATIENT/CLINICAL OUTCOMES ASSESSMENT SCIENTIST to work remotely out of the Research Triangle Park, NC area with our client of 20 years committed to improving lives through medical and pharmaceutical advancements.The PCO team maintains a sharp focus on the value of patient-centric outcomes across the entire respiratory and immunology...

  • Regional Sales Manager

    4 weeks ago

    Manassas Park, United States OSL Retail Services Full time

    About the Role:OSL Retail Services is experiencing significant growth, and we are seeking a proactive and dynamic Regional Sales Manager to enhance our client relationships and drive sales initiatives. Your Responsibilities:As a Regional Sales Manager, you will serve as the primary contact for our retail partners, focusing on: Sales Leadership: Guiding and...

Regional CX Strategy Manager, US Ag

4 months ago

Research Triangle Park, United States BASF SE Full time
Now Hiring Regional CX Strategy Manager, US Ag - Research Triangle Park, NC

Research Triangle Park, NC

 

The world needs creative solutions. We need YOU

 

Where the chemistry happens…

Join our team as the Regional CX Strategy Manager and make a significant impact on our US AgSolutions business. In this role, you will lead the mid-long term customer experience strategy and drive transformative change across the organization. Reporting to the Regional Senior Manager of Customer Experience, you will play a crucial role in the development and implementation of the regional CXM roadmap across North America (APN), with a specific focus on integration into the US AgSolutions organization. Additionally, you will take the lead mapping, designing and evolving the end-to-end Retail & Distribution experience journey framework across North America.
With a deep understanding of our target customers, you will leverage customer insights and CX analytics to identify opportunities for improvement and market differentiation, ultimately driving business value for the future. As a subject matter expert in Voice of Customer, Change Management, Journey Management, and Experience Design, you will guide experience improvements across North America.

As a Regional CX Strategy Manager, US Ag - Research Triangle Park, NC, You Create Chemistry By...

•    Developing and implementing the mid-long term APN customer experience strategy and CX roadmap implementation focused on the US Ag business, driving transformative change cross-functionally down to the country level teams.
•    Maintaining a deep understanding of target customers, leveraging customer insights & CX analytics to identify opportunities for improvement or market differentiation, leading cross-functional efforts for experience improvements across the US Ag business.
•    APN Regional owner and strategy lead for the end-to-end channel partner customer experience journey and sub-journey framework, process mapping & CX performance measurement for journey analytics across North America.
•    Providing strategic and operational thought leadership on Customer Experience Management, Journey Management and Voice of Customer Strategy, acting as a subject matter expert.
•    Providing Change Management guidance on new ways of working (WoW) with CX improvements, collaborating with Commercial Hub Product owners on tool enablement to support to-be experiences.
•    CX team member for APN Soy/Cotton/Corn Crop System / A+C Connect Solutions, supporting the CX pillar. 

If you have...

•    A Bachelor’s Degree, ideally a focus in customer experience, business, or marketing 
•    A minimum of 8-10 years of experience in customer oriented commercial or cross functional roles (i.e. sales or marketing) delivering premium customer experiences
•    Experience leading highly complex, cross functional projects/initiatives
•    Minimum of 5 years’ experience leading direct/indirect teams or projects
•    Relevant experience in Agriculture preferred, but not necessary
•    Experience in Journey Mapping, Experience design and Customer Experience implementation
•    Experience with Voice of Customer or Customer Insights strategy & implementation
•    Change management skills and/or training (Prosci change certified or CX certification - Forrester or CCXP)
•    Proven strategic and execution skills

Then...

 

Create Your Own Chemistry With you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. 

Just some of the many benefits we offer include:

  • Flexible work arrangements whenever possible
  • Highly competitive retirement savings plan with company match and investment options
  • Well-being programs that include comprehensive mental health support for you and your household family members
  • Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
  • Back-up child and elder care with discount programs for families of all ages and stages
  • Mentoring and career development opportunities that allow you to share, learn, and thrive 
  • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities 
  • Employee crisis support for when the unexpected happens
  • Access to our BASF wine cellar, employee discounts, and much more
Privacy Statement

 

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal Employment Opportunities

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

 

Applicants must be currently authorized to work in the United States on a full-time basis.