Associate Director, IT Account Management

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The Associate Director- IT Account Management role is responsible for providing Account Management support and IT program leadership across key initiatives in the Marketing Strategy and Commercial Operations organization for our company's Human Health US Market. In this role, you will have the opportunity to work on highly integrated teams driving critical IT programs that enable our company's marketing strategies, both digital and traditional. The challenging, fast-paced, and visible initiatives deliver significant and measurable value to our company. This role will serve as the primary point of IT accountability for all tactical program matters.

We are looking for someone who is an IT Account Management/Engineering specialist with a background in the digital marketing capabilities that make up our MarTech/SalesTech stack to work with our US Market Commercial teams and to help define the evolution of our sales and marketing applications. With your expertise, you will be responsible for evolving how we use technology and data to enable the organization's committed transformation to agile ways of working and a product-oriented IT model. You'll be part of the team helping grow our service-oriented mindset as we evolve the organization into a more IT product focused operating model, with Salesforce, Veeva, and AWS as our anchor product suites. Experience with digital evolution in a large organization will be important to your success.

You will help envision and launch our next generation of global solutions collaborating with colleagues and partners across the globe to meet the ambitious objectives of one of the largest and most technically progressive pharmaceutical companies in the world.

The key responsibilities of the role may include but are not limited to:

• Provide Account Management oversight and leadership within the Marketing Operations domain.
• Establish and maintain relationships with clients across functional areas and manage client expectations.
• Define business case for, and relative priority of, proposed IT investments as well as the development of metrics, and progress realization tracking and reporting.
• Collaborate with IT Value Teams to deliver both global and local tech solutions.
• Influence large-scale IT initiatives through strong collaboration with business and vendor leaders.
• Provide strategic expertise and thought leadership to the business clients and program delivery team.
• Act as a credible change agent to align the client IT portfolio with the overall business strategy.
• Manage the IT spend and strive to achieve synergies using a continuous improvement mind-set.
• Act as the focal point for interactions and escalations with all other IT functions/platforms/services.
• Contribute to the development of the global IT strategy and and drive its execution.
• Manage IT demand and support IT portfolio planning.
• Share and leverage global best practices and utilization of capabilities with the broader our Company Human Health IT community.
• Travel up to 5% of the time, mostly within the Americas region and IT hubs.

Education Minimum Requirement:

• Bachelors Degree in Information Management, Computer Science, Engineering or related field.

Required Experience and Skills:

• Minimum 8 years relevant technical experience in Information Technology role.
• Proven experience working with and deploying IT solutions.
• Excellent communication and relationship skills along with high personal integrity, credibility, and energy.
• Ability and inclination to influence decision making.
• Results-orientation with the proven ability to develop plans and implement them.
• Demonstrated enactment of robust analytical skills, effective problem solving and attention to detail.
• Able to demonstrate the our Company Leadership Principles and Enterprise Leadership.
• Ability to effectively partner across geographies.
• Strong written and verbal communication skills in English.

Preferred Experience and Skills:

• Prior experience working in support of pharmaceutical sales or marketing
• Knowledge and experience on the , Salesforce platforms a plus
• Knowledge of Veeva products a plus
• Knowledge of AWS technologies a plus
• Digital transformation
• Advanced Data and Analytics evolution experience a plus
• Agile or SAFe methodology deployment
• Vendor management
• Master's or other advanced degree.
• Fundamental technical skills (SQL, XML, etc.)
• Experience with our company's systems development lifecycle (SDLC) practices.

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NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:05/23/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R292050