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Assoc Dir, Financial Protection Claims Ops

3 months ago

Minnetonka, Minnesota, United States UnitedHealth Group Full time

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

You are a thought leader who thrives on developing new solutions to solve tough challenges. As Associate Director of Financial Protection Claims Operations, you will lead rewriting the future of UnitedHealthcare. Here, your business acumen, leadership, talent development and innovative skills will help us with our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission. Are you ready to lead a talented group of claims professionals, keep people at the center of everything you do, analyze data and deliver bold, business-savvy ideas to impact the lives of thousands?


In this role, you will a lead a team of claims professionals to deliver best in class service to meet business needs. This position requires the understanding of people, process and technology with a heavy focus on removal of non-value-added activities. Demonstrating the benefits of servant leadership and talent development, business collaboration and engagement as well as a consistent, repeatable process with deep business knowledge is critical to your success. You and your team are key to delivering a best in class customer experience that puts our Members at the center of everything we do. Your analysis, documentation and communication skills are critical to exceeding customer expectations.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

  • Lead a team of Disability/Absence Management claims professionals to deliver a best-in-class customer experience while removing obstacles
  • Work with cross-functional teams, including operations, technology, sales and product, to develop and manage end-to-end operational readiness implementation planning and delivery
  • As a leader of leaders, you must be able to skillfully delegate key responsibilities while holding a high degree of accountability for your management team
  • As informed by both voice of the customer and voice of the employee, collect and analyze data to identify process improvement opportunities and develop practical alternatives to complex situations as the organization looks to more closely integrate a true absence management operation
  • Provide recommendations to leadership and drive solution execution design as identified by strategic initiatives
  • Be change ready with a willingness to design, execute and measure sustainable change within your org.
  • Maintain detailed operational metrics reporting for your business unit to readily communicate on observed trends, highlight best in class staff and identify staff in need of coaching and development focus
  • Ensure that all performance metrics are met with a high standard of quality, execution and customer-centric focus
  • Provide cross-functional insights to improve the full end to end customer and member experience
  • Establish/apply quality objectives, criteria, standards and levels using appropriate quality management methods, with stakeholder input (e.g., key performance indicators, scope definition) that will optimize the client and member experience
  • Provide process subject matter expertise to business partners, as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of progressive leadership experience within a Disability/Absence Claims Operation (carrier or TPA)
  • Experience in building high performing teams through a shared vision and team empowerment
  • Expertise with Disability/Absence benchmarking and best practices
  • Intermediate or higher level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint

Preferred Qualifications:

  • Experience in complex, matrix organizations with proven ability to influence course of action when others are directly accountable for outcome, including cross-functional teams
  • Proven excellent time management, organizational and prioritization skills, and ability to balance multiple deliverables, meet deadlines and manage to schedule
  • Proven excellent written, oral and interpersonal communication skills
  • Proven solid analytical and problem-solving skills.
  • Proven solid presentation and meeting facilitation skills
  • Proven ability to work independently and as a team player productively and proactively in a dynamic, fast-paced and constantly changing environment

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.