Senior UX Project Manager

Senior UX Project ManagerRole Summary:

Are you passionate about delivering the best experiences to customers? Do you know how to motivate others to execute against critical initiatives? Are you excellent at aligning and enabling teams to deliver customer value? Come and join the Thomson Reuters UX Project Management (Producer) team as we grow and transform Thomson Reuters into a user focused, customer-obsessed organization. We aren't just changing the way customers engage with us, we are transforming and re-imagining our business.

To accomplish this, we are hiring curious, smart, self-driven Senior UX Project Managers and teammates who love the challenge of turning complex problems and constraints into elegant solutions that meet our users' needs. Our work focuses on a large portfolio of end-to-end transformational experiences and products as we work together to deliver on the promise of making it easy to do business with Thomson Reuters and to use Thomson Reuters products. We are seeking a Senior UX Project Manager to manage and facilitate the end-to-end activities that will orchestrate the success of UX designers, information architects, writers, researchers and accessibility specialists. In this role, you will be a trusted, respected partner who operates with a high degree of independence and ownership. You will work closely with design leaders, product management and engineering partners to help drive the successful completion of our most complex projects for products servicing our Tax, Corporates and Legal professions.

About the Role:
As a Senior UX Project Manager, you will:

• Collaborate with UX, Engineering and Product Management (PM) teams to ensure scope, priorities and interdependencies are understood and planned for
• Partner with UX Lead(s)/Strategists to create and communicate UX roadmap
• Ensure top-level UX milestones are met and work items are estimated and delivered
• Anticipate bottlenecks or obstacles, provide escalation management, and articulate risks, trade-offs, and recommend prioritization based on a balance of business needs, technical constraints, and customer impact
• Drive project progress through scheduling and facilitating all applicable meetings and workshops
• Create, maintain, and disseminate project information to stakeholders and senior management
• Establish communication channels, meeting cadence, reporting/status updates and process with internal UX team, key stakeholders and senior leadership
• Ensure team has access and transparency to all UX project details
• Partner with teams to create an environment of trust by establishing a feedback loop to improve how we work
• Proactively seek clarification where there is ambiguity within the project
• Accomplish challenging objectives with minimal direction
• Advocate for a customer-obsessed approach by understanding key user scenarios to help influence priorities with product partners
• Support the development of UX best practices and advocate for reusable design patterns and guidelines
• Put repeatable processes in place that help us plan and manage multiple parallel projects and run our business
• Seek opportunities to recommend, implement and drive change to make improvements to larger team efficiency, process and deliverable quality.

About You
You're a fit for this role - Senior UX Project Manager, if you have:

Basic Qualifications:

• Bachelor's degree or equivalent experience
• 5-8+ years of successful project or program management experience
• Expert in Microsoft Excel, Work, PowerPoint, Project (or equivalent applications)
• Experience working with Azure DevOps, JIRA or equivalent project management tools
• Demonstrated execution of project management methodology
• Knowledge of SDLC in waterfall and Agile projects
• UX Design certification or demonstrated deep understanding of UX roles, function and process
• Experience mentoring and providing guidance to team members
• Ability to create and facilitate UX workshops including design sprints and sessions to determine user personas and problem statements
• Strong written and verbal communication skills including the ability to tailor program updates and approach to audiences of all levels
• Ability to manage multiple complex projects and competing requests simultaneously and under high pressure and tight deadlines
• Ability to partner effectively in a highly matrixed organization

Preferred Qualifications:

• Project management or Agile certification (e.g. Certified ScrumMaster, Professional ScrumMaster, PMP, PMI-ACP or similar)
• Product development, web, mobile or multi-channel experience

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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